Travel Retail Boutique Manager

Description

Position: Travel Retail Boutique Manager

Company : Bulgari Japan G.K.

Work location : Kanto

Department : Travel Retail

Report to : Travel Retail Manager

Les missions

Position Overview:

The Travel Retail Boutique Manager is responsible for leading the boutique in a fast-paced airport environment, acting as a Brand Ambassador while driving sales performance, operational excellence, and team development.

This role ensures the delivery of a consistent and exceptional client experience, effectively manages high traffic flows, collaborates closely with airport stakeholders, and maximizes business opportunities within the travel retail environment.

Main Accountabilities:

1. Team Leadership & Development

• Lead and develop the boutique team by fostering a high-performance and client-centric culture.
  • Provide coaching, feedback, and support individual development through regular follow-ups and objective setting.
  • Ensure efficient team organization, scheduling, and peak-time coverage aligned with airport traffic.

2. Sales Performance & Client Experience

• Drive boutique performance by maximizing sales, KPIs, and conversion in a fast-paced travel retail environment.
• Deliver an exceptional luxury client experience to international clientele and lead by example on the sales floor.
• Identify business opportunities and implement action plans to achieve targets.

3. Client Development & CRM

• Develop and maintain strong relationships with clients and VIPs while driving CRM and clienteling initiatives.
• Monitor CRM performance and support commercial events and activations with travel retail partners.

4. Inventory Planning & Sell-In Management

• Propose and submit regular orders (monthly or bi-weekly) to business partners to maintain optimal assortment and stock levels in line with Bulgari guidelines.
• Achieve monthly Sell-In targets defined by Bulgari.
• Monitor stock levels and coordinate replenishment to ensure product availability and minimize stock imbalance.

5. Operations & Stakeholder Management

• Ensure compliance with company procedures, airport regulations, security, and customs requirements.
• Oversee daily boutique operations, stock management, reporting, and visual merchandising standards.
•  Maintain strong relationships with airport authorities, landlords, and travel retail partners to support smooth operations and business growth.

6. Business Monitoring & Reporting

• Monitor sales, KPIs, inventory, and business trends through regular reporting and forecasting.
• Consolidate Sell-In/Sell-Out data and support financial reporting.
• Analyze market trends and competitor activities to identify risks and opportunities.

7. Training & Development

• Deliver product and sales training to store staff to enhance product knowledge and sales performance.

Profil

Technical Skills: Retail Management / Boutique Management Sales Performance Management Travel Retail Operations Knowledge Compliance & Regulatory Understanding (customs, airport rules) CRM & Clienteling Inventory & Stock Management Strong analytical and reporting skills Fluent Japanese & English (additional languages are a plus)   Soft Skills: Client-centric mindset Leadership & team development Strong interpersonal and communication skills Ability to perform under pressure in a fast-paced environment Proactivity and adaptability Cultural sensitivity (international clientele) Results-driven mindset Resilience and flexibility (shift-based environment) Entrepreneurial mindset

Informations complémentaires

Technical Skills:

• Retail Management / Boutique Management
• Sales Performance Management
• Travel Retail Operations Knowledge
• Compliance & Regulatory Understanding (customs, airport rules)
• CRM & Clienteling
• Inventory & Stock Management
• Strong analytical and reporting skills
• Fluent Japanese & English (additional languages are a plus)

 

Soft Skills:

• Client-centric mindset
• Leadership & team development
• Strong interpersonal and communication skills
• Ability to perform under pressure in a fast-paced environment
• Proactivity and adaptability
• Cultural sensitivity (international clientele)
• Results-driven mindset
• Resilience and flexibility (shift-based environment)
• Entrepreneurial mindset

Perspectives d'évolution

Technical Skills:

• Retail Management / Boutique Management
• Sales Performance Management
• Travel Retail Operations Knowledge
• Compliance & Regulatory Understanding (customs, airport rules)
• CRM & Clienteling
• Inventory & Stock Management
• Strong analytical and reporting skills
• Fluent Japanese & English (additional languages are a plus)

 

Soft Skills:

• Client-centric mindset
• Leadership & team development
• Strong interpersonal and communication skills
• Ability to perform under pressure in a fast-paced environment
• Proactivity and adaptability
• Cultural sensitivity (international clientele)
• Results-driven mindset
• Resilience and flexibility (shift-based environment)
• Entrepreneurial mindset