DIGITAL PRIVATE CLIENT SPECIALIST

Description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE's ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As Digital Private Client Specialist, and an integral part of the Omnichannel Client Services team, you will be responsible in elevating the digital client experience and significantly driving sales through client engagement with strategic in-person and virtual interactions.

This role demands a seasoned professional capable of cultivating and deepening long-term relationships with VIC, leveraging digital tools, live chat, and direct inbound channels to deliver an unparalleled, personalized luxury shopping experience. The ideal candidate is proactive and results-driven with exceptional communication skills who can seamlessly blend digital, retail, omnichannel understanding.

This experience will empower you to act as a distinguished digital host and strategic partner for CELINE’s most esteemed clients, ensuring an elevated experience that unequivocally aligns with Michael Rider’s vision for CELINE

You will have the opportunity to lead, innovate, and thrive within a dynamic and forward-thinking luxury environment.

YOUR IMPACT

Strategic Client Portfolio Development

• Proactively develop, manage, and significantly expand a curated portfolio of high-net-worth clients, fostering exceptionally strong relationships through personalized, strategic outreach and exclusive engagement initiatives.
• Collaborate extensively with Client Relations Management teams and management to devise and execute high-end client retention & development strategies, while concurrently identifying and recruiting new, high-potential prospects.
• Possess a deep understanding of omnichannel allocation strategies and timelines to provide clients with transparent visibility into order fulfillment and proactively monitor delivery progress
• Drive data-driven decision-making by collecting, analyzing, and reporting on client engagement metrics, sales performance, and operational efficiency, translating insights into strategic recommendations and measurable objectives.
• Actively identify and propose enhancements to digital clienteling tools, platforms, and operational workflows to continuously elevate the client experience and optimize sales efficiency.

Digital Sales & Omnichannel Integration

• Masterfully utilize advanced digital platforms, including video consultations, secure messaging applications, and live chat, to drive substantial sales and deliver elevated shopping experiences.
• Strategically respond to high-level inbound/outbound interaction (all channels) to convert discerning prospects into loyal, long-term CELINE clients.

Les missions

• Serve as a primary CELINE digital ambassador, ensuring a seamless and consistently elevated omnichannel experience for clients, and providing expert mentorship to Client Service advisors on advanced digital clienteling best practices.
• Reach personal sales targets and make a significant contribution to the overall penetration of high-end sales across all product categories, consistently hitting individual KPIs and sales targets.

• Build a strong understanding of client preferences through qualitative client profiling. Develop targeted campaigns and outreach based on customer insights.
• Maintain professionalism with clients and deliver exceptional client service experience, listen attentively to their needs and identify the best product offering and online CX.
• Actively identify and propose enhancements to digital clienteling tools, platforms, and operational workflows to continuously elevate the client experience and optimize sales efficiency.
• Collaborate across merchandising, logistics, marketing, and client service departments to ensure cohesive omnichannel experience and operational excellence in client fulfillment.
• Ability to expertly navigate various tools and technologies, effectively support inbound inquiries regarding products, and contribute to the generation of qualified sales leads.

Exclusive Client Experience & Luxury Market Acumen

• Maintain meticulous CRM records with profound client insights, enabling proactive anticipation of client needs and driving sustained, repeat business.
• Conduct virtual and in-person client appointments, offering unparalleled styling advice and presenting product recommendations. Host and curate unforgettable experiences during digital and in-person client events (such as Made to Orders, Couture presentations, or Fashion shows), ensuring exclusivity and immersion.
• Demonstrate foresight in monitoring global fashion trends, anticipating new product launches, and analyzing luxury market shifts to ensure consistently meaningful client conversations and inspire with leading-edge styling advice.
• Provide training to team in remote selling appointments.
• Define and execute clientelling plans to reach sales targets, increase NPS and foster client loyalty.

KEYS FOR SUCCESS

Education:

• Business School, University or "equivalent experience"

Profil

Experience: A minimum of 5-7 years of proven, progressive experience in luxury fashion retail, with a strong emphasis on high-value digital sales and client relations. Demonstrated success in developing and maintaining a robust client book of ultra-high-net-worth individuals, with a verifiable track record of exceptional sales performance. Advanced digital fluency, including extensive experience with social media for clienteling, e-commerce platforms, and sophisticated virtual selling tools. Exceptional clienteling expertise with a proven ability to cultivate and sustain long-term, high-value client relationships. Prior experience in a luxury/fashion business is essential. Retail experience preferred. Competencies: Exceptional ability to strategically manage multiple high-priority initiatives in a dynamic, multi-dimensional luxury environment. Strong organizational, communication, and interpersonal skills, with an innate ability to build rapport with discerning clientele. Impeccable attention to detail and highly organized approach. Excellent written and verbal communication skills, with a command of eloquent presentation and storytelling. Ability to interact and influence effectively with all levels of the organization including senior leadership and retail associates. Availability and flexible work schedule, including evening, weekend, holidays as needed. Travels included Demonstrated flexible work schedule, including evenings, weekends, and holidays, with expectation on-site. Exceptional communication and storytelling skills, embodying the brand’s heritage and craftsmanship with authenticity and passion. Highly autonomous, driven, and self-motivated with a proactive, goal-setting mindset, and a relentless focus on results. Adept at embracing and implementing new technologies and pioneering selling methodologies. A sophisticated, fashion-forward approach coupled with an unwavering passion for styling and impeccable luxury etiquette. OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities. The compensation for this position ranges from $26-$28 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.