Supervisor (Full-Time) - Sydney Castlereagh St

Description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

 

As a Supervisor, you will act as an ambassador of the Brand to provide a unique and timeless experience to our clients. You will proactively reach out to them to deliver excellent service and inspire our clients with innovative strategy in order to achieve individual targets, Boutique objectives, and increase clients’ loyalty. You will also assist in department management and Boutique operations.

Les missions

Sales/Performance

• Commit to achieve ambitious sales targets by mastering the use of selling techniques, clientele and product knowledge
• Identify clients’ expectations and complete sales transactions successfully
• Advise clients across all product categories and do cross-selling for maximizing sales potentials
• Ensure the sales opportunities of the department are maximized
• Assist the teammates in driving sales & achieving Boutique’s objectives
• Plan and take actions to cope with the business needs or exceeding goals

 

Client Development

• Demonstrate passion & empathy to all clients and provide unique & timeless experience to them
• Support the department in maximizing recruitment opportunities and establishing excellent client relationships
• Master the use of Be Dior to increase client loyalty
• Arrange private appointments with clients
• Provide excellent after-sale-service
• Promote clientele in the department to ensure the highest level of client experience is delivered and maintained consistently
• Support all kinds of Boutique events that contribute to the sales and overall Boutique performance

 

Act as a Role Model and Staff Coaching

• Act as a role model to the junior staff by demonstrating his/her excellent client service, selling techniques and product knowledge through coaching, partner-sell etc. for improving department’s performance
• Involve in reviewing progress of junior staff to identify their potentials and improvement areas
• Assist in team motivation to drive business, maintain good team spirit and enhance synergies of the Boutique

 

Boutique Operation and Back of House Management

• Provide necessary support to the floor
• Maintain the upkeep of selling space, visual merchandising and image of the store in highest standard
• Ensure all the Company policies and guidelines are well implemented in the Boutique
• Support the operations team on inventory management

Profil

Work Experience Minimum 4 years of relevant experience with 1 year of supervisory/managerial level in retail industry Other Requirements Good command of communication, interpersonal and leadership skills Excellent selling technique and service-oriented Able to work independently and also as a team player Self-motivated, proactive and passionate in luxury fashion industry Proficient in English, other language is an advantage