Client Advisor

Location: Rome – Rinascente Tritone

About us

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.

The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

Job description

The selected candidate will be part of the Retail Department and will join the Dolce&Gabbana corner within Rinascente Tritone in Rome. The role is responsible for delivering an outstanding luxury shopping experience, building and maintaining long-term client relationships, supporting the achievement of sales targets, and ensuring the highest standards of customer service and brand representation within the store environment.

Key responsibilities

• Deliver a personalized and exceptional customer experience, consistently embodying the brand’s values and service standards.

• Develop and maintain strong relationships with local and international clients, fostering customer loyalty and repeat business.

• Provide expert product knowledge and styling advice, staying updated on collections, trends and brand initiatives.

• Contribute to the achievement of individual and store sales targets through proactive client engagement and sales activities.

• Support visual merchandising activities and ensure the sales area presentation is always aligned with brand standards.

• Assist in stock management operations, including product replenishment and inventory control.

• Manage sales transactions accurately and efficiently, ensuring a seamless checkout experience.

• Collaborate closely with colleagues, department store staff and management to support commercial objectives and daily operations.

• Participate in client events, promotional activities and CRM initiatives aimed at enhancing customer engagement.

Requirements

• Previous experience in luxury retail, fashion retail or other customer-facing sales environments.

• Strong passion for luxury fashion and excellence in customer service.

• Excellent communication and interpersonal skills, with the ability to engage effectively with an international clientele.

• Goal-oriented mindset with a strong commercial attitude and ability to contribute to sales performance.

• Attention to detail and understanding of visual merchandising principles.

• Fluency in Italian and English; additional languages are considered a plus.

• Knowledge of luxury fashion industry, trends and customer expectations.

• Team-oriented attitude and strong collaboration skills.

• Flexibility and availability to work schedules compatible with retail operations, including weekends and holidays.

Offer

Contract type: Fixed-term or Permanent Contract (Tempo Determinato / Tempo Indeterminato), to be defined according to the candidate’s seniority, experience and overall profile.

Working hours: Part-time 32 hours per week

Work mode: On-site

Applicable Collective Agreement (CCNL): CCNL Commercio

Indicative salary range: Gross Annual Salary starting from €20,000 (already proportioned to 32 weekly working hours) + sales commissions. 

Benefits: Ticket Restaurant (TR)

Equal opportunities and non-discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.