Store - Optometric Technician

pOptometric Tech./ph4GENERAL FUNCTION/h4pThe Optometric Technician at Target Optical creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service./ph4MAJOR DUTIES AND RESPONSIBILITIES/h4ulliGreets guests without delay when they enter the Shows urgency in providing service to guests and satisfying their needs./liliDetermines the reason for the guests visit; in store explains how to shop at Target Optical; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame./liliIs attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Opticians, Doctor or Retail Management when necessary./liliShows patience and courtesy to indecisive or difficult guests and patients./liliPerforms work accurately and thoroughly despite time pressure and guest volume. Identifies situations involving unsatisfied guests and acts quickly for resolution./liliDemonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures./liliHandles and files all patient records in an organized and efficient manner./liliPlaces contact lens orders, processes shipments and properly submits invoices for payment./liliAccurately operates the POS system, when required, collecting proper payment following/liliTakes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized./liliInforms management of potential safety opportunities./liliDemonstrates safe work practices./liliComplies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately./liliPerforms all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have./liliUtilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses./liliMaintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed./li/ulh4BASIC QUALIFICATIONS/h4ulliMinimum of one-year strong guest service skills (internal/external)/liliHigh School Graduate /GED or equivalent experience/liliStrong communicator and listener to guests and associates./liliStrong basic math skills (addition, subtraction, multiplication, division)/liliStrong interpersonal skills (friendly, caring, patient)/liliSales skills/liliKnowledge of store merchandise/liliFamiliarity with cash register, computers and calculators/li/ulh4 PREFERRED QUALIFICATIONS/h4ulliPrevious experience in guest service, retail or optical/li/ulpOptometric Tech./p