Beauty Consultant Hungary (Budapest)

Description

Welcome to a world of exploration!

For 190 years, Guerlain has explored, innovated and perfected in Fragrances, Skincare and Makeup. Our teams are inspired by creativity, bold initiative and a culture of “why not?”. We are "Explorers by Nature" who preserve, develop and transmit our unique heritage. We boast a rich diversity of talented and committed people who show that luxury and sustainable development are compatible.

We do this “In the Name of Beauty” of our customers, our products and our planet.

Les missions

The Beauty Consultant is part of Sales team, reporting to Sales & Trade Marketing Manager, activate in the top multi-brand stores assigned.

 

MAIN RESPONSIBILITIES

 

• Selling Guerlain products and providing a high standard of service to customers throughout the whole sale:

• Initiating contact with customers and welcoming them both on point of sale and through traffic-stopping

• Identifying, understanding and reformulating the customers’ needs

• Proposing and demonstrating personalized product offers, on fragrance, make-up and skincare

• Proposing additional products within category and bringing the customers from one product category to another

• Developing personal and durable relationships with customers, through sampling, bookings for make-overs, etc

• Achieving retail sales targets on a monthly basis

• Educating customers on Guerlain products and on the Guerlain brand

• Guarantee respect of Guerlain merchandising guidelines and optimizing Guerlain visual exposure on the POS

• Monitoring stock levels and managing issues to ensure there is sufficient stock

• Training and coaching the retailer’s multi-brands salespeople on Guerlain products, sales techniques and brand

• Ensuring the efficient roll-out of Guerlain promotional events that are organized in store

• Steering and analyzing Guerlain turnover and market share on allocated area

• Reporting key messages from field and suggestions for improvement to Guerlain representatives

• Respecting corporate & store rules (attendance, punctuality…) and Guerlain grooming guideline

• Realization of given sales budget assumptions on the 100% level

• Guerlain attitude and customer service on the highest level

• Compliance personal cost limits

• Being engaged during the shift to reach the perfection on display quality and cleaning for the 3 axis

• Checking the stock issues in order to have no references in shortage (KPI 100 % availability)

Profil

EXPECTATION Profile:   • Minimum 2 years’ experience in Sales, preferably in high-end cosmetics, luxury goods • Strong affinity for customer service and focus on sales • Selling skills and operational expertise through a previous professional experience in the luxury, beauty or fashion environment • Strong interpersonal & communication skills • Out-going, courteous, genuine, convincing and passionate • Attracted to the beauty, fashion & luxury universes • Punctuality, precision and 100% efficiency in tasks execution • Ability to create good atmosphere in work   Technical skills: • Very good selling skills • Very good conversation skills • Good cosmetic and make-up application knowledge • Knowledge of English (medium-high level)   Key competencies: • Self-confident, liking contact with people and at ease to approach customers • Comfortable working in a multi-brand retail environment • Adaptable to novelty and change, eager to learn • Team-player • Professional and positive • Well-organised, autonomous and self-motivated • Result-oriented, always striving to achieve more • Able to federate and motivate salespeople on goals • Customer-service oriented