Aftersales Service Executive

Responsibilities: SAV / After Sales Repair Center
• Collaborate with store teams on customer service and after-sales service matters
• Handle repair and defective leather goods, ensuring proper assessment and follow-up
• Manage spare parts inventory for leather repairs
• Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
• Monitor after-sales center operations to maintain premium service standards
• Handle and resolve customer repair cases and enquiries by providing accurate information and timely follow-up
• Work closely with craftsmen to ensure repair quality meets client expectations
• Proactively follow up on repair cases with stores and the Paris after-sales team
• Maintain close communication with the Paris team for overseas repair cases External & Internal Coordination
• Liaise with external vendors for specific after-sales service requests
• Coordinat...

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