Client Relations Center Training Coordinator

The Team: The Client Relations Center (CRC) is dedicated to providing exceptional, timely and professional client service via phone, email, and live chat. Serving as an extension of our boutiques, the CRC is a vital part of the Hermès client journey, ensuring every client receives a high-touch experience that reflects Hermès’ values of service and excellence. The Opportunity: As the CRC Training Coordinator, you will be responsible for supporting the organizing and delivery of a wide range of curricula to support the success and long-term development of CRC team members. Your primary mission will be to support the CRC Training Manager with onboarding, training and coaching of CRC team members. Typical training topics include Hermès service standards, product expertise, and CRC systems, with the goal of enhancing the overall client experience. Through classroom and virtual facilitation, coaching relationships, team meeting workshops, and the development of training resources, in...

L'ensemble de la description du poste n'a pas pu être récupérée. Cliquez sur "Postuler" pour accéder à la description complète.