In Store Customer Experience Manager - Boutique Milano

GENERAL ROLE The In Store Customer Experience Manager leads, inspires, and develops the team in delivering the most memorable and qualitative client journey, fully aligned with the Maison’s values. The Manager oversees the overall customer experience strategy of the store, ensuring that every client receives heartfelt, bespoke, and seamless attention at every touchpoint. Acting as a true Hermès Ambassador, the Manager collaborates with all store departments, promotes a customer centric culture, and elevates service standards through coaching, leadership, and continuous performance monitoring. MAIN RESPONSABILITIES Customer Excellence and clienteling strategy • Define, implement, and monitor the boutique’s customer experience strategy, ensuring alignment with Maison guidelines and local market specificities. • Continuously analyze the customer journey and its KPIs (traffic flow, waiting time, appointment performance, client feedback), identifying trends and proposing conc...

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