Operation Team Leader

Responsibilities:
• Be a real partner to sales team to optimize and simplify the back-office follow-up of all customer services, complaints, and repair cases, etc.
• Responsible for the business performance of all service-related operations by monitoring the various KPIs
• Support on store opening and closing and ensure accuracy of till controls and cash remittances
• Review and comment all relevant reports related to till operations in the dedicated internal tool
• Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
• Act as a trainer for new joiners on processes & tools, communicate new features and or procedures
• Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms
• Organize the supply of office stationeries,...

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