Team Leader - La Roca Village (M/W)

Les missions

Brand Ambassador

• Excite and install passion and pride for the brand.
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image.
• Enhance customer service standards in store to ensure the best client journey.

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
• Build and maintain a relationship with them.
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
• Process the sale in a confident and professional manner.
• Drive your product knowledge by keeping up to date with fashion trends.
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended.
• Support control and management of stock.

Team Management/ Back Office

• Lead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail Manager
• Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
• Ensure all Company policies and procedures are adhered to
• Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
• Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
• Responsible for the day to day needs of the business and administration.

Profil

A minimum of 3 years’ experience in sales in a luxury, high fashion environment. Experience in selling RTW / LG. Passion for fashion and sales. A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience. Excellent personal presentation – a KENZO Brand Ambassador. Understanding of Retail KPIs. A fluent level in English is essential and additional languages are an advantage. *This position is open to people with disability*