Retail Manager (Multi-Store Oversight)

Description

Loewe Japan is seeking a highly motivated and experienced Retail Manager with exceptional leadership and strategic acumen to oversee about 15 retail stores across Japan, including locations within prominent department stores. This pivotal role is responsible for ensuring that each store delivers an elevated and distinctive client experience that embodies Loewe's core values, achieves ambitious sales targets, and strengthens the brand's prestigious image. The Retail Manager will optimize store performance through the development of Store Managers, cultivate robust relationships with key department store partners, and collaborate effectively with cross-functional teams.

Les missions

Leadership & Talent Development

• Lead and inspire a high-performing, client-centric culture that reflects the brand’s values and vision.
• Coach, develop and empower Store Managers and leadership teams to drive business performance and people growth.
• Build a strong talent pipeline through succession planning, talent development and strategic recruitment.
• Foster employee engagement, accountability and collaboration across the organization.
• Communicate and execute company priorities, ensuring alignment and consistency across all store teams.

Client Experience

• Champion an elevated and consistent client experience across all touchpoints.
• Drive clienteling excellence, CRM utilization and client development initiatives.
• Build and maintain relationships with top clients and key local stakeholders.
• Leverage client insights and feedback to continuously enhance the customer experience.

Business & Commercial Leadership

• Own overall business performance, driving sales growth, profitability and KPI achievement.
• Develop and execute strategic action plans tailored to market opportunities and business needs.
• Identify growth opportunities through market analysis, customer insights and competitive awareness.
• Partner with cross-functional teams to maximize category performance and business results.
• Act as a brand ambassador, strengthening brand visibility and presence within the local market.

Stakeholder & Department Store Management

• Build and maintain strong partnerships with department stores and key external stakeholders.
• Support commercial negotiations and business development initiatives.
• Ensure compliance with company standards, operational requirements and department store policies.

Operational & Financial Excellence

• Maintain accountability for P&L; performance, expense control and operational efficiency.
• Ensure excellence in store operations, inventory management, compliance and loss prevention.
• Monitor business performance, implement corrective actions and provide regular reporting to senior leadership.

Profil

• 5+ years of progressive retail management experience within the luxury industry, with demonstrated success in a multi-store leadership role. • Proven experience in negotiating, building, and managing relationships with department stores. • Exceptional strategic planning, execution, and analytical skills within a retail business context. • Demonstrated leadership ability to effectively lead, train, mentor, and develop high-performing teams. • Exceptional communication and interpersonal skills, with the ability to represent the Loewe brand with sophistication, professionalism, and authenticity. • In-depth knowledge of the luxury market, fashion trends, and client service best practices. • Native-level fluency in Japanese. • Business-level proficiency in English (TOEIC 750+ or equivalent). • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). • Experience with retail POS systems (e.g., SAP, Cegid).