Deputy Store Director

Description

Lead and develop a universe or department within the store, driving team performance, client experience, and business results. The Deputy Store Manager supports the Store Manager in building high-performing teams, securing succession, and delivering consistent excellence aligned with the Louis Vuitton promise

Les missions

Team Leadership & Development

• Lead, coach, and develop managers and advisors within the universe.
• Identify, recruit, and develop talents in partnership with Store Management.
• Set clear individual and team objectives and manage performance proactively.
• Foster a positive, collaborative, and high-performance team environment.

Client & Business Development

• Drive the performance of the universe through strong commercial and strategic understanding.
• Support teams in building long-term client relationships using clienteling tools.
• Ensure a strong client-centric mindset and service excellence at all times.
• Define and implement action plans to maximize product performance and sales.

Sales Leadership & Floor Management

• Act as a role model on the sales floor, supporting selling, cross-selling, and client repurchase.
• Build and maintain a personal client portfolio.
• Ensure optimal floor coverage and service standards through visible leadership.
• Provide ongoing feedback and coach managers to develop their own teams.

Operations & Coordination

• Ensure policies, procedures, and brand standards are consistently applied.
• Be accountable for inventory management within the universe.
• Support workforce planning and, when applicable, coordination with department store partners.

Profil

Solid experience in luxury retail, with team leadership responsibilities. Strong commercial mindset and client orientation. Proven ability to develop people and drive performance. Strong communication and influencing skills. Comfortable acting as a senior leader within the store.