Senior Client Advisor - Operations

Description

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and vision. Since 1854, the Maison has stood as a testament to artistry, innovation, and the relentless pursuit of excellence — a heritage that lives and breathes in every store, every team, and every client encounter.

As a Senior Client Advisor at Louis Vuitton, you will be the operational heartbeat of our store — the force behind seamless experiences, elevated standards, and a team empowered to perform at its finest. This is more than a role in retail operations/stock control; it is an invitation to shape the environment in which the Louis Vuitton Promise is delivered, every single day. Furthermore, this role is based in our prestigious Brisbane store — one of the largest Louis Vuitton stores in the network. This role offers exceptional visibility and a genuine platform for career progression within the Maison.

Les missions

• Supporting the Store Manager across daily operations, time management, and opening and closing duties.
• Mentoring Client Advisors and championing the integration of newcomers through coaching and buddy programmes.
• Maintaining impeccable stock room organisation — from shipment arrivals and replenishment to packaging — keeping the sales floor always client-ready.
• Managing delivery operations, MySR orders, courier bookings, and MyPR requests with precision and efficiency.
• Upholding stock accuracy standards across reservations, deposits, RMS locations, defective items, and other specialised stock processes.
• Providing seamless client-floor support, including stock collection, packaging replenishment, and gift wrapping.
• Acting as back-up for CITES applications, repair shipments, DF claims, and Auckland warehouse correspondence.
• Identifying opportunities to improve operations and championing best practice across the team.

Profil

Detail-Oriented: You take pride in precision, from stock counts to process compliance. Operationally Astute: You manage competing priorities with calm efficiency and a structured mindset. A Natural Mentor: You elevate those around you, sharing knowledge generously and leading by example. Adaptable & Resilient: You navigate ambiguity with confidence and embrace change as an opportunity. Collaborative: You understand that exceptional client experiences are built behind the scenes, and you take that responsibility seriously. Digitally Fluent: Comfortable with retail systems, stock management platforms, and operational tools.   Bonus points if you bring: At least 3 years experience in a retail specialty or luxury environment. A proven track record in stock management, logistics, or operations within a client-facing setting.