Senior Client Advisor

Les missions

JOB DUTIES & RESPONSIBILITIES

Customer Service and Sales

• Ensure that the “GREATER” selling approach is used in every customer interaction
• Engage in upselling, cross selling and multiple selling for all product categories
• Independently handle customer objections in accordance with company guidelines
• Develop and strength customer relations, and groom a repeat customer base
• Perform follow up calls to VIP clients to introduce new products lines

Store Operations

• Be able to correctly operate the Retail Management System including, EOD/BOD and return procedures
• Support the Team Manager in ensuring all procedures relating to sales transactions, payment and security regulations are correctly implemented and adhered to by sales staff
• Assist Team Manager in the completion of daily/weekly reports
• Assume responsibilities relating to in-store cash management (petty cash)
• Assume decision-making responsibilities as Shift-on-Duty in the absence of Team Manager, in accordance with Louis Vuitton operating standards

Staff Coaching

• Act as mentor to Client Advisor by setting a good example by performing the highest standard of customer service, product knowledge and selling skills to all customers
• Demonstrate a thorough understanding of company guidelines and apply day-to-day coaching to sales associates whenever necessary

Stock Management

• Assist the Team Manager in ensuring that merchandise is properly received, displayed, stored and maintained by the sales staff
• Assume opening/closing duties, including inventory entry and reconciliation as required, in the absence of a Team Manager
• Completely understand and undertake the inter store transfer of merchandise according to company guidelines

Store Maintenance

• Assist the Team Manager in ensuring that proper visual merchandising is maintained according to guidelines, both in the window and in-store displays
• Maintain a safe and clean store environment and implement daily housekeeping duties as required

 

Profil

PROFILE Minimum of 5 years work experience Excellent product knowledge in at least one of the following: Leather goods, Shoes, Ready-to-wear, Watches and jewelry Strong coaching and communication skills, detail oriented Good team player with high levels of motivation, able to work under pressure Strong sense of responsibility and ownership Passion for the brand and fashion Proficiency in English, Mandarin and Cantonese Computer literacy Additional information   We offer attractive remuneration and career opportunities to the right candidate. Excellent training and career opportunities will be provided. All applications will be treated in strict confidence and used only for recruitment purpose. Applicants who are not invited for an interview within 4 weeks may be considered for other suitable positions within the Group over a one-year period, after which their personal data will be destroyed.