Sr. Manager, Client Relations – Private Client

Description

Are you ready for a world of possibilities?

You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group. From nature to communities, you’ll craft unforgettable experiences that drive the collective success of our 26 Maisons – each one with a unique heritage and set within the most remarkable terroirs the world has to offer. You enter a world of possibility where career development opportunities across our Maisons, our 5 global regions, and the entire LVMH Group, are unmatched. You join a passionate community of talents that spans four generations and combines a wealth of roles and skillsets from the roots of the vine to the glass and everything in between. You discover our essential relationship with our terroirs, and how we nurture and preserve the soils which are the source of our singular products. Our global Living Soils Living Together program has four key commitments for 2030: regenerating soils, mitigating our climate impact, engaging society, and empowering our people. You will share in our passion for hosting, for art-de-vivre as well as our pride in creating products that celebrate life’s most memorable milestones, while always experienced through measured, responsible tasting.

Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally. If you want to inspire and be inspired, to craft experiences and experience the best in craftsmanship, this is where you’ll flourish.

As the Sr. Manager of Client Development for the Private Sales Region, you will be instrumental in shaping our client development strategy for your Region. Your mission is to retain and grow our top clients through curated experiences and action plans. You will work closely with key regional stakeholders (brand teams, operations, sales, CRM) and the MH Private Central Client Relations team to ensure global consistency (global guidelines execution and global client journey).

You will design an exciting calendar of local and global experiences, support event execution, bring innovative ideas, build key partnerships and align them with A&P; strategy. Additionally, you will lead the deployment of the CRM strategy for the MH Private community in your region, overseeing data collection, data crunching to work on segmentation & profiling as well as client journeys with the support of the MH Private Central team. You will also ensure compliance with GDPR and other regional data protection regulations. 

Office/Location: Hybrid 3x a week based out of NYC Office

Les missions

Events Management & Partnerships

• Dedicated MH Private events and regional/ local activations according to client segmentation, ensuring a granular approach to client treatment.
• Support execution of all events reflecting the values and standard of MH Private. Bring creative and innovative ideas to enhance client experiences and events.
• Manage key partnerships with Maisons, LVMH & external prescribers to grow the customer base and develop loyalty to the brands.
• Leverage relationships to create unique and memorable experiences for clients.
• Events follow up & tracking, ensure ROI (Return on Investment), and maintain the traceability of these events and client treatments (into our CRM tool).

CRM & Data Management

• Lead and animate the CRM strategy for the Regional MH Private community (data collection, retention, repurchase, etc.)
• Build dedicated program according to client segmentation & profiling
• Supervise digital client journeys to ensure effective and efficient CRM practices.
• Collaborate with the MH Private Central team to ensure cohesive and aligned CRM strategies.
• Provide concrete actions to encourage greater proactivity in data management.
• Monitor the digital tools adoption rate and act as a relay for tool training sessions.
• Monitor KPI client consent and guarantee adherence to data governance and compliance standards.

Product Marketing

• Oversee product pipeline with central team & Maisons
• Plan offers forecasting & determine the regional allocations & A&P; strategy with MD
• Design client facing templates with the help of the MH central team
• Develop Trade Marketing Strategy according to business priorities 

Profil

Education Bachelor’s degree required Professional Experience 7+ years of client development, sales and marketing experience, preferably in the luxury consumer goods or U.S. wines and spirits industries. Practical/Technical Knowledge Very strong in cross-functional collaboration settings, project management, problem-solving and ability to influence with business partners. Excellent written and verbal communication, strong social skills. Demonstrated experience in translating analytical insights into actionable and simple business recommendations. A client-centric and growth-oriented attitude. Demonstrated a high level of accuracy and attention to detail. A very organized and process driven attitude. Experience with CRM products and knowledge and practice of PowerBI or similar software. A strong emphasis on compliance, integrity, and social sustainability.   Health and Wellness: medical, dental, vision, mental health support resources, fertility and family building programs. Financial Benefits: competitive salary, retirement savings plan (e.g., 401(k) with company match), financial coaching, legal resources, commuter benefits, pet, renter, home and auto group rates, life insurance and disability coverage. Work-Life Balance: hybrid work schedule, generous paid time off (PTO) policy, including vacation, sick leave, personal and wellness days and paid parental leave. Professional Development: opportunities for training and continuing education, tuition reimbursement. Employee Perks: Plum Benefits and Perkspot.  External applicants must be currently authorized to work in the United States on a full-time basis. Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law   #LI-HYBRID