E-Commerce Coordinator

Description

Position Overview

The E-commerce Coordinator is responsible for supporting the day-to-day operations of Dior.com Korea, sales reporting, customer support coordination, and operational management.

This role is crucial for supporting seamless e-commerce operations, ensuring timely execution of campaigns and operational tasks, and maintaining effective coordination across cross-functional teams to contribute to overall online business performance.

The holder of this position will work closely with various functional partners, including Marketing, CRM, Communication, Retail, Supply Chain, Finance, Customer Service, IT, and Regional E-business teams.

Les missions

Roles & Responsibilities

• AoG Operations & Management: Oversee end-to-end Art of Gifting (AoG) operations, including seasonal guideline setup, stock tracking, warehouse movement, and Agora order submissions. Lead regular status update meetings (Generic and KCP) and prepare monthly summary reports to ensure internal visibility and alignment.
• Project Coordination & Support: Support cross-functional E-commerce projects by coordinating with internal and external teams, assisting with testing, system setup, operational follow-up, and ensuring smooth execution of project timelines and deliverables.
• Customer Support: Respond to customer inquiries related to AoG usage, refunds (e.g. delays or cancellations), and order information verification in coordination with the CX team.
• Engraving Management: Review engraving requests for new launches, support testing and registration, and ensure accurate PIM setup and monthly closing.
• Sales & System Reporting: Update daily sales target files, validate AX/SSAS invoice amounts, and monitor weekly order performance for reporting.
• Vendor Coordination: Process monthly invoices and quotations for logistics partners (e.g. TPSL, Kinkos) and ensure timely handling of return-related charges.
• Competitor Monitoring: Regularly track and report on competitor activities, providing insights to support business planning.
• Order & Return Handling: Coordinate return cost processing across platforms (Adyen, Naver Pay, Kakao Pay) and maintain CRM return order data for tracking.
• Monthly Closing & Reconciliation: Update monthly reconciliation file and finalize E-commerce sales closing reports for internal alignment.
• Customer Issue Monitoring & Reporting: Continuously monitor customer complaints related to functional issues (e.g. site errors), summarize key cases, and share with relevant team to enable timely resolution.
• Forter Alert Monitoring: Monitor Forter alerts and escalate to the team if unusual activity is detected based on AX or SFCC data.

Profil

Fluent local language, Business level English proficiency. Over 2~3 years+ experience in retail/FMCG industry with high SKU consumer products (cosmetics preferred but not required) Basic office skill (Excel, Words, Power Point) Strong communication skills to interact with diverse people and organizations Test and learn approach Teamwork Detail Oriented