Retail Operations Coordinator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

FOR THOSE WHO MASTER EVERY DETAIL

Join a community of dedicated professionals where attention to every detail underpins our continuous quest for excellence. Play your part in driving our collective success.

YOUR ROLE

We are seeking a dedicated Retail Operations Coordinator to join our Old Bond Street boutique. As an Ambassador of the Maison, you will play a pivotal role in supporting the daily operations and administrative functions of our dynamic boutique, directly contributing to its sales performance and ensuring an exceptional client experience. Reporting to the boutique management, you will be instrumental in maintaining operational excellence and administrative precision.

• Meticulously manage stock inventory, overseeing all inbound and outbound movements, transfers, and special orders, and actively participate in regular product inventories and cycle counts.
• Utilize SAP for efficient stock management and repair processes, ensuring accurate data and timely shipping of repairs.
• Serve as the primary point of contact for all aftersales and customer service inquiries, coordinating repairs and liaising with internal logistics and after-sales teams.
• Maintain clean reservations and consignments reports, and support bespoke strap and accessories orders.
• Organize and update the back office and storage areas, assisting with visual merchandising and daily boutique maintenance.
• Be responsible for ordering and managing all boutique supplies, ensuring a well-stocked and organized environment.
• Ensure strict compliance with all Group, Maison, and boutique security and operational policies and procedures.
• Provide essential selling support, including client hospitality during sales presentations and events, and offer assistance on the sales floor as needed.
• Handle client inquiries via phone, email, or letter, ensuring smooth communication and transition to management.
• Contribute to special projects and assist with managing the calendar of events, supporting the boutique's overall operational efficiency.

• A minimum of two years of experience in luxury retail, coupled with a strong understanding of customer service needs and priorities.
• Excellent computer skills, with SAP exposure being a significant advantage.
• Exceptional organizational abilities, a keen sense of priority, and strong attention to detail.
• The capacity to manage multiple tasks simultaneously and with precision.
• Excellent interpersonal and communication skills for effective collaboration.
• A self-starter mindset with a collaborative team-player approach.
• Must be available to work retail hours (incl. Saturdays, if needed)

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