Temporary Operations Coordinator

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

Temporary Operations Coordinator

Panerai

New York, NY

MAIN PURPOSE

This position will assist the Sales & Operations & Visual Merchandising department with order processing, shipping, provide excellent customer service and overall support for the Sales, Product & Operations function.

KEY RESPONSIBILITIES

Product Management

• Work with Operations Account Manager on all departmental needs such as order processing, customer service duties and serving as a back-up to the Sales and Operations & Visual Merchandising team.
• Timely response to authorized retailer questions regarding product, price, availability, and delivery while offering excellent customer service.
• Monitor inbound shipments and work with warehouse to ensure arrivals

Product (Focus on Watches) Operations and Distribution

• Assist accessories with E-Commerce manual transfers purchase and sales order entry, processing and tracking of sales orders submitted for retail, ecommerce + wholesale channels.
• Assist accessories Coordinator with custom strap orders and release.
• Assisting Visual Merchandising team with processing requests for all channels. Requests include visual elements, retail PLV (shopping bags, napkins, coasters, gloves, selling trays/safe trays, strap protectors, etc for internal and external boutiques)
• Assist with conditioning items (warranties and boxes replenishment to all channels), consignment refreshers, manual replenishment for core goods.

Operations Support

• Work with all PR/Retail and import teams on all (inbound / outbound) product shipment and tracking activities leading up to events/shows/launches.
• Assist with warranty and NFC requests for Ecommerce, Wholesale and Retail Channels
• Managing and maintaining customer Account List.
• Assist in other office tasks as needed including but not limited to answering inquiries, assisting with office mailings (to reps, dealers, lunches, office supplies, etc....).

Education: 

• Undergraduate Degree required

Required experience:

• 3+ years sales/inventory management or operations experience
• Luxury experience a plus

Technical skills / abilities:

• Strong knowledge of merchandise process and retail math.
• Computer Proficiente (MS Office) particularly Xls.
• SAP experience is a plus.

Personal skills

• Detail conciseness is a must.
• Outstanding written and verbal communication skills.
• Excellent interpersonal skills with the ability to resolve customer complaints and develop appropriate solutions.
• Problem solver/Sharp analytical skills.
• Pro-active approach to tasks. Excellent organization and multi-tasking skills.
•  Must be a team player.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $24 - $26 per hour

Salary will be determined based on relevant skills and experience

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