Client Solutions Technical Operations Manager

pWe are bEssilorLuxottica,/b a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands bRay-Ban, Oakley/b, bOliver Peoples, Persol, Costa/b and more, alongside esteemed licensed brands such as bTiffany amp; Co, Burberry/b, and bCHANEL/b whilst our cutting-edge lenses bVarilux /band bTransitions/b lead the industry in innovation. In bAustralia /bandb New Zealand,/b we operate the iconic retail and eye care brands: bSunglass Hut, Oakley, OPSM, Ray-Ban /band bLaubman amp; Pank. /bEvery day, EssilorLuxottica’s em190,000 employees in 150 countries /emwork towards a common mission to help people emsee more and be more./em /ppspan style=color:blackPart of thestrong EssilorLuxottica Group/strong of companies strongHumanWare/strong is a provider of innovative technology solutions dedicated to customers living with visual impairments or vision loss. /spanFrom electronic magnifiers to talking GPS to braille devices, our products have helped more than a million people worldwide to see things differently and gain independence. Founded in 1988, HumanWare is a Canadian company with international reach and has been part of the EssilorLuxottica group since 2013. /ppspan style=color:blackAs our strongClient Solutions amp; Technical Operations Manager/strong youll act as the key contact for local suppliers, stakeholders, and global departments whilst leading day-to-day operations for HumanWare Australasia, covering technical support and repairs, inventory and warehouse management, customer service and office administration. Collaborate closely with Head Office teams in Canada and local Sales amp; Marketing to ensure smooth order fulfilment, CRM use and cost-effective processes that meet service, safety, and revenue targets. Manage all product repairs, including braille and low vision devices and oversee the RMA system to ensure visibility for both internal teams and customers. /span/ppspan style=color:blackstrongRequirements for Success/strong/span/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifOversee day-to-day operations including inventory, warehouse, repairs, and office management/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifManage stock ordering, goods receipting, dispatch, and inventory control using Great Plains (CRM)/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifHandle customer orders, payments, sales fulfilment, and liaison with Customs as needed/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifLead technical servicing and repairs of HumanWare and third-party products, including quality control/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifMaintain and manage the RMA system to ensure timely updates and clear communication with customers/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifEnsure repairs meet quality standards with minimal rework and fast turnaround times/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifManage internal office operations including ICT support, supplier coordination, and invoice approvals/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifEnsure compliance with safety procedures, funding requirements (NDIS, DVA), and internal policies/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifMonitor and manage operational budgets for freight, equipment, and repairs/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifCollaborate with Finance, Sales, and Global teams on reporting, pricing, and operational improvements/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifSupervise the Customer Service Representative and provide backup support as needed/span/lili style=color:black;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:verdana, geneva, sans-serifspan style=color:black;font-size:12.0pt;font-family:verdana, geneva, sans-serifContinuously improve internal processes and maintain a high standard of customer service /span/li/ulpstrongSkills amp; Experience /strong/pul type=discliHands-on technical experience in electrical, engineering, or electronics fields (technician background essential)/liliStrong planning, scheduling, and operational management capabilities/liliProven ability to communicate effectively with team members, internal stakeholders, and customers (phone and email)/liliDemonstrated ability to collaborate and find solutions that meet customer needs/liliHigh level of work ethic with the flexibility to work additional hours when required to meet delivery timelines/liliTrade qualification or relevant degree preferred, reflecting practical, hands-on experience/liliProject management experience and ability to oversee tasks from planning to execution/lilispan style=font-size:12.0pt3 years as a Technician in an engineering, electronics, or electrical environment/span/lilispan style=font-size:12.0pt3 years managing operational processes in manufacturing or process-driven industries (e.g. tech, optical, food, chemical)/span/lilispan style=font-size:12.0ptExperience in aged care, disability services, education, health, or optical/optometry sectors is a plus/span/li/ulp /ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifTo be considered for this opportunity, please click apply and send your cover letter and resume today./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifAs an inclusive, team-first company, our people are at the core of everything we do./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe work hard to create a safe and inclusive environment for all, and most importantly, were all about creating better experiences - for our customers and for each other./span/span/span/p