Customer Service Consultant

pWe are strongEssilorLuxottica,/strong a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands strongRay-Ban, Oakley/strong, strongOliver Peoples, Persol, Costa/strong and more, alongside esteemed licensed brands such as strongTiffany amp; Co, Burberry/strong, and strongCHANEL/strong whilst our cutting-edge lenses strongVarilux /strongand strongTransitions/strong lead the industry in innovation. In strongAustralia /strongandstrong New Zealand,/strong we operate the iconic retail and eye care brands: strongSunglass Hut, Oakley, OPSM, Ray-Ban /strongand strongLaubman amp; Pank. /strongEvery day, EssilorLuxottica’s em190,000 employees in 150 countries /emwork towards a common mission to help people emsee more and be more./em /pdivpWe’re looking for a proactive and detail-oriented individual to support our Customer Service team on a 6-month FTC. This is a hands-on role supporting backend processes, chasing and managing jobs, running reports, and ensuring smooth day-to-day operations./pp /ppThis role will be based in our Silverwater lab./pp /ppOptics experience is not essential - we’re more interested in finding someone with the right attitude and skills./p/divdiv /divdivspan style=strongKey Responsibilities/strong/span/divulli style=divspan style=Managing and completing backend work efficiently/span/div/lili style=divspan style=Chasing outstanding jobs to ensure timely completion/span/div/lili style=divspan style=Acting as a job runner to support workflow and deadlines/span/div/lili style=divspan style=Running and analysing reports (primarily using Excel)/span/div/lili style=divspan style=Making outbound calls to obtain missing information or follow up on damaged frames/span/div/lili style=divspan style=Liaising with internal teams to resolve issues quickly and effectively/span/div/li/ulp style= /pdivspan style=strongWhat We’re Looking For/strong/span/divulli style=divspan style=A great attitude and willingness to collaborate with other teams/span/div/lili style=divspan style=A vibrant, go-getter mindset/span/div/lili style=divspan style=Strong Excel skills (including data handling and reporting)/span/div/lili style=divspan style=Excellent problem-solving abilities/span/div/lili style=divspan style=Strong communication skills and confidence making outbound calls/span/div/lili style=divspan style=Highly organised with good attention to detail/span/div/li/uldiv /divdivspan style=strongWhy Join Us?/strong/span/divulli style=divspan style=Supportive team environment/span/div/lili style=divspan style=Opportunity to develop operational and reporting skills/span/div/lili style=divspan style=Varied role with real responsibility and impact/span/div/li/uldiv /divdivspan style=If you’re energetic, organised, and ready to take ownership of your work, we’d love to hear from you!/span/divp /ppTo be considered for this opportunity, please click apply and send your cover letter and resume today./ppAs an inclusive, team-first company, our people are at the core of everything we do./ppWe care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage./ppWe value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing./ppWe work hard to create a safe and inclusive environment for all, and most importantly, were all about creating better experiences - for our customers and for each other./p