Optician Customer Service

p /ppspan style=strongIf you’ve worn a pair of glasses, we’ve already met./strong/span/ppbrspan style=We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over strong150 countries/strong access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi amp; Viganò and the GrandVision network), and leading e-commerce platforms./span/pp /ppspan style=Join our global community of over strong190,000/strong strongdedicated/strong strongemployees/strong around the world in driving the transformation of the eyewear and eyecare industry./span/pp /ppspan style=uDiscover more by following us ona href=https://www.linkedin.com/company/essilorluxottica target=_blank rel=noopener LinkedIn/a! /u/span/pp /pp /ppspan style=strongYour #FutureInSight with EssilorLuxottica/strong/span/ppspan style=Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible./span/pp /ppspan style=strongYour Role:/strong/span/ppspan style=Are you a licensed optician who enjoys helping people and solving problems? Do you thrive in a dynamic, customer-focused environment where your expertise truly makes a difference?/span/ppspan style=As a strongCustomer Service Optician/strong, you’ll be the friendly and knowledgeable voice behind our customer experience. You’ll support customers with everything from product advice and troubleshooting to order and invoice inquiries — all while making sure they feel heard, supported, and valued./span/ppspan style=Your optician background will be key in helping both customers and colleagues with lens fittings, optical assessments, and technical questions. If you love lenses and love helping people, this is the perfect role for you!/span/pp /ppspan style=strongMain Responsibilities:/strong/span/pulli style=span style=Order management – registration, tracking, and follow-up/span/lili style=span style=Product information – providing expert advice and guidance/span/lili style=span style=Customer support – handling inquiries via phone and email with empathy and professionalism/span/lili style=span style=Delivery and invoice inquiries – resolving issues and ensuring clarity/span/lili style=span style=Returns and complaints – managing cases with care and efficiency/span/lili style=span style=Team collaboration – sharing your optical expertise and supporting colleagues/span/li/ulp /ppspan style=strongMain Requirements:/strong/span/pulli style=span style=Licensed Optician with ideally 3+ years of experience/span/lili style=span style=Comfortable and confident communicating via phone and email/span/lili style=span style=Enjoys troubleshooting and analyzing optical issues/span/lili style=span style=Patient, empathetic, and able to handle a variety of customer needs/span/lili style=span style=Proficient in English, both spoken and written/span/lili style=span style=Skilled in Microsoft Office (Excel, PowerPoint, Word)/span/lili style=span style=Open to learning new systems and procedures/span/li/ulp style= /ppspan style=#LI-RM1/span/pp /ppspan style=strongOur Diversity, Equity and Inclusion commitment​/strong/span/pp /ppspan style=We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique./span/p