Field Service Technician NZ

pWe are bEssilorLuxottica,/b a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands bRay-Ban, Oakley/b, bOliver Peoples, Persol, Costa/b and more, alongside esteemed licensed brands such as bTiffany amp; Co, Burberry/b, and bCHANEL/b whilst our cutting-edge lenses bVarilux /band bTransitions/b lead the industry in innovation. In bAustralia /bandb New Zealand,/b we operate the iconic retail and eye care brands: bSunglass Hut, Oakley, OPSM, Ray-Ban /band bLaubman amp; Pank. /bEvery day, EssilorLuxottica’s em190,000 employees in 150 countries /emwork towards a common mission to help people emsee more and be more./em /ppspan style=We are seeking an experienced and enthusiastic strongField Engineer / Service Technician/strong to join our Auckland-based team, supporting optometry and ophthalmic customers across Queensland. As part of our strong sales and service team, you’ll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same./span/pp /ppspan style=This role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Auckland sales team./span/pp /ppspan style=strongYour key responsibilities/strong/span/pul type=discli style=span style=Equipment installation, including associated system software/span/lili style=span style=Remote phone and online trouble shooting and IT support/span/lili style=span style=Device repairs at customer sites and in Service workshop/span/lili style=span style=Ensure that the equipment is prepared and QA complete prior to installation/span/lili style=span style=Maintain effective relationships and build trust with customers/span/lili style=span style=Ongoing trouble shooting, learning and knowledge sharing amongst the Service team/span/lili style=span style=Logging all faults within the company and manufacturer service systems/span/lili style=span style=Effective communication and management of major repairs and escalations for complex issues/span/li/ulp style= /ppspan style=strongAbout you/strong/span/pul type=discli style=span style=Proven success in medical device service and support, ideally in a related field/span/lili style=span style=Able to complete manual movement of equipment, when required/span/lili style=span style=Excellent problem solving, analytical, trouble shooting skills/span/lili style=span style=Excellent time management and planning skills/span/lili style=span style=Clear and helpful telephone manner and interpersonal skills/span/lili style=span style=Self-motivated, results-oriented, and able to work autonomously/span/lili style=span style=Flexible with work travel, with occasional overnight to stays support regional customers/span/lili style=span style=Valid drivers license/span/li/ulp style= /ppspan style=strongWorking at Optimed, part of EssilorLuxottica/strong/spanbrspan style=strongbr/strongA career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day, you will also enjoy:/span/pullispan style=A generous $1,500 yearly product allowance for you to spend across our portfolio of brands including Sunglass Hut, OPSM, Laubman amp; Pank, EyeQ, Oakley and Ray Ban /span/lilispan style=Global volunteering opportunities through our OneSight Foundation/span/lilispan style=Wide range of career opportunities across the EssilorLuxottica network/span/li/ulp /ppspan style=spanspan style=To be considered for this opportunity, please click apply and send your cover letter and resume today./span/span/span/ppspan style=spanspan style=As an inclusive, team-first company, our people are at the core of everything we do./span/span/span/ppspan style=spanspan style=We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage./span/span/span/ppspan style=spanspan style=We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing./span/span/span/ppspan style=spanspan style=We work hard to create a safe and inclusive environment for all, and most importantly, were all about creating better experiences - for our customers and for each other./span/span/span/p