Field Service Technician

pWe are bEssilorLuxottica,/b a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands bRay-Ban, Oakley/b, bOliver Peoples, Persol, Costa/b and more, alongside esteemed licensed brands such as bTiffany amp; Co, Burberry/b, and bCHANEL/b whilst our cutting-edge lenses bVarilux /band bTransitions/b lead the industry in innovation. In bAustralia /bandb New Zealand,/b we operate the iconic retail and eye care brands: bSunglass Hut, Oakley, OPSM, Ray-Ban /band bLaubman amp; Pank. /bEvery day, EssilorLuxottica’s em190,000 employees in 150 countries /emwork towards a common mission to help people emsee more and be more./em /ppspan style=font-family:arial, helvetica, sans-serifWe are seeking an experienced and enthusiastic strongField Engineer / Service Technician/strong to join our Brisbane-based team, supporting optometry and ophthalmic customers across Queensland. As part of our strong sales and service team, you’ll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same./span/pp /ppspan style=font-family:arial, helvetica, sans-serifThis role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Queensland sales team./span/pp style=margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongWorking at Optimed, part of EssilorLuxottica/strong/span/pp style=margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif /pulli style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifGenerous yearly strong$1,500 product allowance /strongandstrong Family amp; Friends discounts of up to 50% off/strong to splurge across all our brands – strongOPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman amp; Pank/strong/lili style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifstrongUp to 50% off Oakley/strong eyewear and apparel throughout the year./lili style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifLocal and global strongvolunteering opportunities/strong through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador./li/ulp style=margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifstrong /strong/ppspan style=font-family:arial, helvetica, sans-serifstrongYour responsibilities/strong/span/pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifEquipment installation, including associated system software/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifRemote phone and online trouble shooting and IT support/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifDevice repairs at customer sites and in Service workshop/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifEnsure that the equipment is prepared and QA complete prior to installation/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifMaintain effective relationships and build trust with customers/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifOngoing trouble shooting, learning and knowledge sharing amongst the Service team/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifLogging all faults within the company and manufacturer service systems/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifEffective communication and management of major repairs and escalations for complex issues/span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongAbout you/strong/span/pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifProven success in medical device service and support, ideally in a related field/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAble to complete manual movement of equipment, when required/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExcellent problem solving, analytical, trouble shooting skills/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExcellent time management and planning skills/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifClear and helpful telephone manner and interpersonal skills/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifSelf-motivated, results-oriented, and able to work autonomously/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifFlexible with work travel, with occasional overnight to stays support regional customers/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifValid drivers license/span/li/ulp /pp /ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifTo be considered for this opportunity, please click apply and send your cover letter and resume today./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifAs an inclusive, team-first company, our people are at the core of everything we do./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe work hard to create a safe and inclusive environment for all, and most importantly, were all about creating better experiences - for our customers and for each other./span/span/span/p