Customer Support Technician - Medical Devices

p /ppspan style=strongIf you’ve worn a pair of glasses, we’ve already met./strong/span/ppbrspan style=We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over strong150 countries/strong access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as strongRay-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear /strongand strongCosta/strong), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi amp; Viganò and the GrandVision network), and leading e-commerce platforms./span/pp /ppspan style=Join our global community of over strong190,000/strong strongdedicated/strong strongemployees/strong around the world in driving the transformation of the eyewear and eyecare industry./span/pp /ppspan style=uDiscover more by following us ona href=https://www.linkedin.com/company/essilorluxottica target=_blank rel=noopener LinkedIn/a! /u/span/pp /pp /ppspan style=strongYour #FutureInSight with EssilorLuxottica/strong/span/ppspan style=Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible./span/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalstrongspan style=Your role /span/strong/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalspan style=As a Field Customer Support Technician for the Netherlands, you are responsible for the installation, analysis, calibration, and repair of high-end optical and precision mechanical instruments. The focus of this role is on network and application management./span/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalspan style=You work with complex electronic and software systems where the highest level of accuracy is required. You act as a subject-matter sparring partner for customers and colleagues and actively contribute to knowledge sharing, innovation, and process improvement./span/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalspan style=span style=You will be visiting our Optician customers so fluency in strongDutch/strong is required for this role. /span/span/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalspan style=br/spanstrongspan style=Main responsibilities: /span/strong/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalspan style=• Analyzing and resolving interface and integration issues between multiple instruments and systemsbr• Performing complex diagnostics, repairs, and calibrations on precision mechanical, electronic, and software-based instrumentsbr• Supporting A- and B1-level customers at top-market level with a proactive and solution-oriented approachbr• Explaining technical causes, backgrounds, and solutions to customers and colleagues to promote knowledge sharingbr• Acting as a link between colleagues, departments, and suppliers, with a focus on knowledge retention and continuous developmentbr• Developing training materials and delivering training sessions for internal and external customersbr• Assessing assignments from the commercial department for technical feasibility and advising on optimal solutionsbr• Supporting projects from the preparatory phase through to delivery, including store refurbishments and instrument installationsbr• Developing and adapting software for integration, maintenance, and innovation purposesbr• Handling helpdesk activities: analyzing, logging, and resolving incidents remotely and scheduling service visits/span/pp style=margin:0.0cm;line-height:normalstrongspan style= /span/strong/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalstrongspan style=Main requirements:/span/strong/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalspan style=• HBO level of working and thinking, preferably in electronics, IT, or a comparable technical fieldbr• Experience with electronic and software-based systems and resolving integration challengesbr• Knowledge of or experience with .NET and/or Microsoft SQL is a strong plusbr• Strong analytical skills with the ability to approach complex problems holisticallybr• Strong communication skills and the ability to clearly explain complex topicsbr• Customer-oriented, experienced in working with demanding, high-level customers and handling confidential informationbr• Experience in training, education, or knowledge transfer is a plusbr• Ability to work in a project-based manner and effectively support internal and external customers, with communication as a key focusbr• Willingness to travel and flexible availability within the service area/span/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalstrongspan style=What’s in it for you/span/strong/pp style=margin:0.0cm;line-height:normalstrongspan style= /span/strong/pp style=margin:0.0cm;line-height:normalspan style=In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us. brbr/span/pp style=margin:0.0cm;line-height:normalspan style=• Working for a global market leader with iconic brands/span/pp style=margin:0.0cm;line-height:normalspan style=• Learning and development opportunities/span/pp style=margin:0.0cm;line-height:normalspan style=• Competitive salary and benefits package/span/pp style=margin:0.0cm;line-height:normalspan style=• High level of autonomy and technical responsibility/span/pp style=margin:0.0cm;line-height:normalspan style=• Opportunities to grow within an international organization/span/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0cm;line-height:normalstrongspan style= /span/strong/pp style=margin:0.0cm;line-height:normalstrongspan style=Recruiting process/span/strong/pp style=margin:0.0cm;line-height:normalspan style=Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​brbr/span/pp style=margin:0.0cm;line-height:normal /pp style=margin:0.0in#LI-RM1/pp /ppspan style=strongOur Diversity, Equity and Inclusion commitment​/strong/span/pp /ppspan style=We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique./span/p