Remote Customer Service Representative

pstrongRequisition ID: /strong916747 brstrongStore #/strong: E00804 Ops - Customer Svc - Admin FIELD brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppIf you’ve worn a pair of glasses, we’ve already met./ppWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./ppWith a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care./ppJoin our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.  a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstronguGENERAL FUNCTION/u/strong/pThe Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business. pstronguMAJOR DUTIES AND RESPONSIBILITIES/u/strong/pULLIAnswers incoming calls and processes orders.LIResolves customer complaints, troubleshoots issues to determine best path for resolution.LICorrectly documents customer interactions and tracks call types.LIMaintains support service levels and upholds Luxottica’s Customer Service standards.LIOwns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.LITakes inbound phone calls for up-to 90% of assigned shift.LIPerforms all other duties as assigned./ULpstronguBASIC QUALIFICATIONS/u/strong/pULLIHigh school diploma LI1+ year(s) of experience working in customer service, hospitality or call center environmentLIExcellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voiceLIStrong verbal and written communication skillsLIDemonstrated listening and comprehension skillsLIA clear team player with strong interpersonal skillsLIAbility to maintain composure when dealing with difficult customer situationsLIExcellent time management skills – must be able to prioritize tasks efficientlyLIStrong PC skills including MS Office; Word and ExcelLIAbility to navigate information systems and internet /ULpstronguPREFERRED QUALIFICATIONS/u/strong/pULLIHigher education degree LIPrevious experience using SAP LIPrevious experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language LIBilingual Spanish or French /ULpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p