Licensed Store Manager -The Gardens Mall

pstrongRequisition ID: /strong920438 brstrongStore #/strong: 000683 LensCrafters brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppLensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. brEverything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. /ppAt LensCrafters, we want every person who enters our doors to feel our passion for care. And thats why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. /ppLensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/abr /pp /ppstrongGENERAL FUNCTION /strong/ppThe overall mission of the Store Manager is to be a leader within the LensCrafters organization.  The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience./ppstrong /strong/ppstrongMAJOR DUTIES amp; RESPONSIBILITIES/strong/pulliConveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters staff performs the Sales and Service Process steps./liliDemonstrates the Diamond Service Principals and Service Vision with all customers and patients./liliProvides on-the-job training and guidance to team members making use of Company provided programs./liliAnalyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability./liliStrives to achieve Far Exceeds Expectations on all targets set in the following areas:ulliNPS – Net Promoter Score/lili% Sales to Plan/liliCustomer Count/liliStore Operating Profitability/lili% Saturation of Training/liliKey Performance Indicators, to include exam growth and retention/li/ul/liliRecruits and selects high caliber staff./liliForecasts staffing needs through the use of the labor scheduling model./liliPerforms administrative duties to include payroll, inventory management, technical application and understanding./liliDelivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal./liliLeads Doctor of Optometry business partnership and co-planning./liliAdheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory./liliExecutes to guidelines LC Inventory Management System and Order tracker as a part of global POS/liliEnsures all Company approved safety programs are implemented and maintained consistently per standards./liliConducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact.  Follow-up in writing./liliMaximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships./liliMaintains safe AND FUN working environment for all associates/customers./liliTakes pride in the store appearance and will execute visual directive to achieve a consistent company message./li/ulp /ppstrongBASIC QUALIFICATIONS/strong/pulliHigh School graduate or equivalent/liliState licensure (if applicable) and/or ABO Certification in non-licensed states/lili4+ years management/supervisory experience/liliComprehensive knowledge from operations, processes and business implications/liliStrong influencing and negotiating skills/liliTeam building and management skills/liliKnowledge of current optical theory and merchandise/liliStrong communicator and listener/liliStrong basic math skills (addition, subtraction, multiplication, division)/liliSales skills/liliFamiliarity with cash register, computers and calculators/liliAbility to manage time under aggressive deadlines/li/ulp /ppstrongPREFERRED QUALIFICATIONS/strong/pulliCollege degree or equivalent/liliLensCrafters Final Inspector Certification/liliLensCrafters Quality, Fitting and Adjusting Program/liliPrevious experience in customer service and retail/liliKnowledge of current store merchandise/liliHigh level of business acumen to include detailed knowledge of LC Dashboard/li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p