Store Operations Manager (NRR)

pstrongRequisition ID: /strong921604 brstrongStore #/strong: 111344 Retail Ops - W Hollywood brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppOliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today./ppWe strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame./ppOliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongGENERAL FUNCTION /strong/ppThe Store Operations Manager will be responsible for leading process improvement and operational efficiency within all North America retail stores for Oliver Peoples, Ray-Ban, Persol, Optical Shops of Aspen, and Alain Mikli. This individual will develop and optimize processes for New Store, Relocation, and Remodel (NRR) activities, build cross-functional relationships with corporate, field, and vendor partners to proactively evolve processes and prevent reoccurring opportunities in execution, manage and lead maintenance related initiatives to maximize efficiency, increase profits, and drive consistency of store environment to achieve business goals and objectives, and develop insights and bring forward opportunities to improve the in-store customer experience/ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong/pulliInnovate and execute approved strategies, ensuring appropriate initiative prioritization for NRR projects/liliMonitor service levels by all partners to ensure NRR processes adhered to by all involved parties to deliver flawless stores that meet all brand standards/liliEnsure Field Leadership/Store Teams are adequately prepared to fulfill all duties of their role in the NRR process/liliEstablish processes and tools to efficiently analyze overall effectiveness of current processes, and track feedback from the Field to generate improvements in future projects and initiatives/liliEscalate all concerns to appropriate cross-functional partners as issues surface in NRR process, and establish high level of accountability by each owner for timely resolution/liliManage responsibilities in maintaining store database changes surrounding NRR activity and providing data/pictures to corporate partners/liliLead cross-functional teams to effectively manage special projects to ensure best-in-class operational execution, reduce expenses, and drive results/liliPartner with Store Communications and Operations team to prioritize key dates and deliverables on projects that impact in-store execution/liliPartner with Maintenance team to ensure all requests are completed appropriately to maintain the Store fleet, with accountability to the fiscal budget/liliTrack maintenance work order status againLHBst key milestones and recommend process changes to improve service levels/liliLead Operations for the Oliver Peoples corporate office in West Hollywood, CA/liliProvide support to Field Leadership / Store teams as needed/li/ulpstrongBASIC QUALIFICATIONS/strong/pulliBachelor’s degree or equivalent work experience/lili5+ years experience in retail Store Operations and/or project management experience/liliHighly organized with ability to balance multiple projects simultaneously to meet deadlines in a fast-paced environment/liliAble to work in ambiguity using sound judgment and critical thinking/strategic skills to provide innovative solutions/liliAbility to influence/negotiate and hold others accountable/liliChange agent/highly adaptable/liliPassion for consistent and disciplined execution with the high attention to detail/liliStrong verbal and written communication skills/liliInterpersonal skills including team building and management skills/liliWorking knowledge of store operations, POS systems and Associates/liliStrong computer skills – Word, Excel, Access and PowerPoint/li/ulpstrongPREFERRED QUALIFICATIONS/strong/pulliExperience working in a retail store is a plus/liliConstruction industry knowledge/li/ulp /ppPay Range: 90,327.90  - 139,498.20 /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p