LensCrafters - Store Manager 4 - #0842 Manchester, NH

pstrongRequisition ID: /strong923856 brstrongStore #/strong: 000842 LensCrafters brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppLensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. brEverything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. /ppAt LensCrafters, we want every person who enters our doors to feel our passion for care. And thats why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. /ppLensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/abr /pp /ppGENERAL FUNCTION/ppThe overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience./pp /ppMAJOR DUTIES amp; RESPONSIBILITIES/pulliEnsure the LensCrafters team provides unsurpassed Customer Service/liliProvide training and coaching to the team leveraging Company provided programs/liliAnalyzes reporting to create and implement action plans to improve store KPIs, including:/liliNPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others/liliAttracts and hirers highly engaged team to esure the store has the right people in the right place at the right time/liliPartners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs/liliTakes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience/liliEnsures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment/li/ulp /ppBASIC QUALIFICATIONS/pulliHigh School graduate or equivalent/lili4+ years management/supervisory experience/liliComprehensive knowledge from operations, processes and business implications/liliStrong influencing and negotiating skills/liliTeam building and management skills/liliKnowledge of current optical theory and merchandise/liliStrong communicator and listener/liliStrong basic math skills (addition, subtraction, multiplication, division)/liliSales skills/liliFamiliarity with cash register, computers and calculators/liliAbility to manage time under aggressive deadlines/li/ulp /ppPREFERRED QUALIFICATIONS/pulliCollege degree or equivalent/liliState licensure (if applicable) and/or ABO Certification in non-licensed states/liliLensCrafters Final Inspector Certification/liliLensCrafters Quality, Fitting and Adjusting Program/liliPrevious experience in customer service and retail/liliKnowledge of current store merchandise/liliHigh level of business acumen to include detailed knowledge of LC Dashboard/li/ulp /pp /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p