Lab Expeditor (2nd Shift)

pstrongRequisition I/strongstrongD: /strong924904strong brStore #: /strongE05434 RXO CSAT MANSF INDN2 brstrongPosition/strong: Full-Time brstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppIf you’ve worn a pair of glasses, we’ve already met./ppWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./ppOur unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions./ppJoin our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongJOB SUMMARY:/strong/ppThe strongExpeditor/strong monitors, prioritizes, and accelerates the flow of late, high-priority, and special-attention jobs through the optical lab to ensure service commitments are met. The Expeditor partners with Operations, Customer Service, Quality, and offsite partners to resolve service-impacting issues, support customer escalations, and provide operational insights that reduce recurring delays and improve workflow performance./ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong/pulliMaintain and share daily reporting with lab leadership and department leads on all late/special attention jobs. /liliTrack daily actions on late/special job reports.  Escalate to leadership if needed. /liliInvestigate root causes and take corrective action on late jobs by tagging, rerouting, or escalating jobs for immediate production attention. Identify and physically expedite trays to the correct next department to maintain production flow and prevent further delays (if appropriate by lab)./liliWalk-through of special jobs in the lab if needed (e.g., VIP job, expensive frame, etc.)/liliSet launch priorities based on late job status and other requests/liliIdentify and report Orphan frames/liliInforming customer service if jobs require call back or action on “orders not launched” and “frame not received”. Communicate breakage, missing products, or service-impacting issues to Customer Service, providing clear context and required actions./liliMonitor delayed-job workflows at outsource/offsite locations and provide centralized oversight (better done centrally to reduce lists to nearshore)/liliManage requests and give timely feedback on what is being done to address the issue.  /liliInvestigate service-related customer complaints and follow up with the appropriate personnel to ensure timely and accurate resolution./liliProvide on-the-floor operational insights that inform service improvements and reduce recurring workflow breakdowns./liliSupport Customer Support by providing real-time workflow data, operational context, and issue visibility that contribute to CAPA development and systemic service improvements./liliSupport QA by escalating quality-related delays or defects that impact production flow./liliInform QA when repeated service delays or breakage trends indicate potential systemic quality issues rather than operational ones./li/ulpstrongBASIC QUALIFICATIONS:/strong/pulliA high school diploma or equivalent/lili1+ years of related work experience in Manufacturing experience in lab settings is preferred but not required/liliThe ability to meet measurable standards in a dynamic production environment/liliDemonstrate good judgement and decision making skills/liliProblem solving abilities/liliLMS experience such as Opti-facts, Commercial Opti-facts and/or DVI experience a plus/liliStrong oral and written communication skills/liliExcellent organizational abilities/liliAttention to detail/li/ulp /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p