Field Service Technician VIC

pspan style=font-family:arial, helvetica, sans-serifWe are strongEssilorLuxottica,/strong a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands strongRay-Ban, Oakley/strong, strongOliver Peoples, Persol, Costa/strong and more, alongside esteemed licensed brands such as strongTiffany amp; Co, Burberry/strong, and strongCHANEL/strong whilst our cutting-edge lenses strongVarilux /strongand strongTransitions/strong lead the industry in innovation. In strongAustralia /strongandstrong New Zealand,/strong we operate the iconic retail and eye care brands: strongSunglass Hut, Oakley, OPSM, Ray-Ban /strongand strongLaubman amp; Pank. /strongEvery day, EssilorLuxottica’s em190,000 employees in 150 countries /emwork towards a common mission to help people emsee more and be more./em /span/pp /ppWe are seeking an experienced and enthusiastic strongField Engineer / Service Technician/strong to join our Melbourne-based team, supporting optometry and ophthalmic customers across Victoria. As part of our strong sales and service team, you’ll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same./pp /ppThis role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Victorian sales team./pp /ppstrongWorking at Optimed, part of EssilorLuxottica/strong/pul style=list-style-type:discliGenerous yearly strong$1,500 product allowance /strongandstrong Family amp; Friends discounts of up to 50% off/strong to splurge across all our brands – strongOPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman amp; Pank/strong/lilistrongUp to 50% off Oakley/strong eyewear and apparel throughout the year./liliLocal and global strongvolunteering opportunities/strong through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador./li/ulpstrong /strong/ppstrongYour responsibilities/strong/pul style=list-style-type:disc type=discliEquipment installation, including associated system software/liliRemote phone and online trouble shooting and IT support/liliDevice repairs at customer sites and in Service workshop/liliEnsure that the equipment is prepared and QA complete prior to installation/liliMaintain effective relationships and build trust with customers/liliOngoing trouble shooting, learning and knowledge sharing amongst the Service team/liliLogging all faults within the company and manufacturer service systems/liliEffective communication and management of major repairs and escalations for complex issues/li/ulp /ppstrongAbout you/strong/pul style=list-style-type:disc type=discliProven success in medical device service and support, ideally in a related field/liliAble to complete manual movement of equipment, when required/liliExcellent problem solving, analytical, trouble shooting skills/liliExcellent time management and planning skills/liliClear and helpful telephone manner and interpersonal skills/liliSelf-motivated, results-oriented, and able to work autonomously/liliFlexible with work travel, with occasional overnight to stays support regional customers/liliValid drivers license/li/ulp /pp /ppspan style=font-size:12.0pt;font-family:arial, helvetica, sans-serifTo be considered for this opportunity, please click apply and send your cover letter and resume today./span/ppspan style=font-size:12.0pt;font-family:arial, helvetica, sans-serifAs an inclusive, team-first company, our people are at the core of everything we do./span/ppspan style=font-size:12.0pt;font-family:arial, helvetica, sans-serifWe care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage./span/ppspan style=font-size:12.0pt;font-family:arial, helvetica, sans-serifWe value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing./span/ppspan style=font-size:12.0pt;font-family:arial, helvetica, sans-serifWe work hard to create a safe and inclusive environment for all, and most importantly, were all about creating better experiences - for our customers and for each other./span/p