ALTERNANCE - Assistant(e) Chef de projet CIC EMEA F/H

p style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongemspan style=font-family:Arial, sans-serifSi vous avez déjà porté des lunettes, nous nous sommes déjà rencontrés./span/em/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifNous sommes un leader mondial dans la conception, la fabrication et la distribution de verres ophtalmiques, de montures et de lunettes de soleil. Nous offrons à nos partenaires de l’industrie dans plus de 150 pays l’accès à une plateforme mondiale de produits de soins de la vue de haute qualité (tels que la marque Essilor, avec Varilux, Crizal, Eyezen, Stellest et Transitions), des marques emblématiques que les consommateurs adorent (telles que Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear et Costa), ainsi qu’un réseau qui offre aux consommateurs des soins de la vue de haute qualité et des expériences d’achat de premier ordre (tels que Sunglass Hut, LensCrafters, Salmoiraghi amp; Viganò et le réseau GrandVision), et des plateformes de e-commerce de premier plan./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifRejoignez notre communauté mondiale de plus de 190 000 employés dévoués à travers le monde pour conduire la transformation de l’industrie des lunettes et des soins de la vue. uDécouvrez-en plus en nous suivant sur LinkedIn !/u/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongemspan style=font-family:Arial, sans-serifVotre #FutureInSight avec EssilorLuxottica /span/em/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifÊtes-vous prêt à explorer de nouveaux horizons, à favoriser l’inclusivité et la collaboration, l’agilité, à éveiller la passion et à avoir un impact positif sur le monde ? /span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifRejoignez-nous pour redéfinir les limites de ce qui est possible !/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serifVotre rôle :/span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifAs an Apprentice within the EMEA Customer Service team at EssilorLuxottica, you will join the CIC (Customer Interaction Centers) organization, a network of 116 sites and over 1,300 agents supporting opticians across EMEA by phone and email./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifCIC teams handle order management, returns, complex case resolution, troubleshooting connected eyewear solutions (META wearables Oakley amp; Ray/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifBan, Nuance audio), and provide expert advice on optical products and luxury frame brands./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifThe organization is currently transforming from CIC to CRC (Customer Relationship Center), shifting from transactional support to commercial value/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifadded activities such as cross/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serif and up/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifselling, personalized care for key customers, hypercare, and early churn prevention./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifThis transformation is supported by digital enablement, including self/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifcare tools, automation of manual back/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifoffice activities, and stronger cross/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-seriffunctional collaboration to refocus teams on higher/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifvalue activities./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifWithin this context, the apprentice will support transformation projects, contribute to dashboards and analyses, help animate the CIC community, and support internal communication and innovation initiatives at EMEA level./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifLead/support the coordination of cross/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-seriffunctional projects by working with multiple stakeholders across the CIC network to ensure timely execution and alignment with departmental objectives./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifCreate, maintain, and enhance dashboards by collecting data, performing basic analyses, and contributing to insights and recommendations to support decision/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifmaking./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifFacilitate and animate internal community meetings within the CIC department, including agenda preparation, meeting coordination, and synthesis of key outcomes and action items./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifContribute to internal communication initiatives, including drafting and editing newsletters, presentations, and communication materials to support engagement and information sharing across stakeholders./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifEngage with internal stakeholders to gather inputs, relay key messages, and support change and adoption of new practices within the CIC community./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifStimulate innovation and continuous improvement by bringing forward new ideas, monitoring relevant industry trends, and sharing insights that can help foster new ways of working within the department./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serif /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serifProfil : /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifEnrolled in a Master’s degree (Bac+4/Bac+5) in business, management, project management, data, or communication/span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifGood command of Excel (basic analysis, charts, KPIs) and PowerPoint./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifAbility to contribute to dashboards, analysis, and recommendations./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifComfortable using collaboration tools (Microsoft Teams, SharePoint or similar)./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifInterest in project coordination, data, and digital tools./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifStrong written and verbal communication skills./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifAble to work with multiple stakeholders in a cross functional environment./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifOrganized, proactive, and detail oriented./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifCurious mindset, willing to bring new ideas and improvement proposals./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifEnglish: fluent (mandatory)./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifAdditional languages are a plus, French and Italian preferred./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serifLa Diversité, l’Equité et l’Inclusion font partie des valeurs fondamentales de notre Groupe. Depuis de longues années, nous nous attachons à créer un environnement de travail où chaque personne se sent soutenue, valorisée et respectée, quel que soit son profil./span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serif /span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serifRejoignez-nous, vos talents uniques feront la différence !/span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serif /span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serif /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serifProcessus de recrutement : /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifPremier entretien RH avec un membre de l’équipe recrutement Early Careers/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifEntretien métier avec le manager/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifLe processus de recrutement peut varier ; si vous êtes sélectionné, vous serez contacté par nos recruteurs pour vous guider dans les étapes de votre candidature. /span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serif /span/em/pp style=margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguspan style=font-family:Arial, sans-serifPrise de poste/span/u/strongspan style=font-family:Arial, sans-serif : Septembre 2026 for 1 year/span/pp style=margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguspan style=font-family:Arial, sans-serifLocalisation/span/u/strongspan style=font-family:Arial, sans-serif : Charenton-le-Pont/span/pp style=margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguspan style=font-family:Arial, sans-serifRythme souhaité : /span/u/strongspan style=font-family:Arial, sans-serif 3j/2j/span/p