Optician Oliver Peoples- Oakbrook

pstrongRequisition ID: /strong927739 brstrongStore #/strong: 008678 OP Oakbrook brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppOliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today./ppWe strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame./ppOliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongGENERAL FUNCTION/strong/ppThe Optician creates exceptional value in the lives of customers by ensuring customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment. /pp /ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong/pulliConveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:/liliAbility to support problem solving and troubleshooting/liliWill engage patients, customers and fellow associates with use of our technology to support experiences/liliLeader in the location that sets the tone for customer service/liliServes as a center of excellence./liliAnticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems./liliShows patience and courtesy with customers; tracks down answers to unfamiliar questions or products./liliAssists co-workers who have questions or problems; cooperates readily in group efforts./liliActs as a leader in optical acumen that provides a voice for associates due to their expertise./liliEducates the customer on guarantees and services including: Eyewear care tips, complimentary adjustments and follow-up services./liliHandles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details./liliEnsures finished eyewear meets optical standards and customer requirements/requests./liliStrives to achieve exceptional results that align with brand priorities./liliTakes personal ownership to achieve personal and store results./liliServes as a role model for development and a technical resource for all./liliOperates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail./liliAccurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons./liliShows customers where to pick-up their glasses upon return to the store./liliTakes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms./liliMaintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)/liliDemonstrates safe work practices including the wearing of personal protection equipment in the lab./li/ulp /ppstrongBASIC QUALIFICATIONS/strong/pulliState licensure (if applicable) and/or ABO Certification in non-licensed states/liliHigh School Diploma or equivalent/liliKnowledge of current optical theory and merchandise/liliKnowledge of current store merchandise assortment and use of Inventory management systems./liliStrong communicator and listener/liliAwareness of current fashion trends/liliSales skills – ability to use and carry a IPAD / tablet/liliComfortable with use of technology to engage patients, customers and associates./li/ulp /ppstrongPREFERRED QUALIFICATIONS/strong /pulliActively studying for Certification/liliOptical dispensing experience/liliPrevious customer service and retail experience/li/ulpPay Range: 20.85  - 32.51 /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p