Customer Service Consultant

pWe are bEssilorLuxottica,/b a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands bRay-Ban, Oakley/b, bOliver Peoples, Persol, Costa/b and more, alongside esteemed licensed brands such as bTiffany amp; Co, Burberry/b, and bCHANEL/b whilst our cutting-edge lenses bVarilux /band bTransitions/b lead the industry in innovation. In bAustralia /bandb New Zealand,/b we operate the iconic retail and eye care brands: bSunglass Hut, Oakley, OPSM, Ray-Ban /band bLaubman amp; Pank. /bEvery day, EssilorLuxottica’s em190,000 employees in 150 countries /emwork towards a common mission to help people emsee more and be more./em /ppAs a Optical Customer Service Consultant in our strongSilverwater /stronglocation you will learn about the optical industry, optics (such as different eye conditions) and optical dispensing. You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls amp; emails, and are relied on by our customer for technical advice and product recommendations on different lens solutions./pp style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif /pp style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifstrongWhy us? /strong/pulli style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifGenerous yearly strong$1,500 product allowance /strongandstrong Family amp; Friends discounts of up to 50% off/strong to splurge across all our brands – strongOPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman amp; Pank/strong/lili style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifstrongUp to 50% off Oakley/strong eyewear and apparel throughout the year./lili style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifLocal and global strongvolunteering opportunities/strong through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador./li/ulp style=line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifstrongYour responsibilities/strong/pulliProvide exceptional customer service through inbound and outbound calls and email enquiries/liliAssist customers with product recommendations and lens solution advice/liliDevelop knowledge of the optical industry, including eye conditions and optical dispensing/liliSupport customers with technical enquiries while building strong ongoing relationships/li/ulp style=margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serifstrongAbout you /strong/pulliGenuine interest in the optical industry and eagerness to build a long-term career/lili2+ years’ customer service experience, ideally in a call centre, healthcare, or retail environment/liliStrong communication skills with the ability to confidently assist customers via phone and email/liliHigh attention to detail with strong organisational and multitasking skills/liliReliable, proactive, and confident using computer systems and ordering platforms/li/ulp /ppIf you can see yourself having a great career in the Optical Industry, wed love to hear from you./ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifTo be considered for this opportunity, please click apply and send your cover letter and resume today./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifAs an inclusive, team-first company, our people are at the core of everything we do./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing./span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe work hard to create a safe and inclusive environment for all, and most importantly, were all about creating better experiences - for our customers and for each other./span/span/span/p