Customer Service Specialist - Lens - shanghai 1

pspan style=span style=bContract: /bPermanent/Full time/span/span/ppspan style=span style=bCompensation: /b/span/span/pp /ppspan style=span style=bspanIf you’ve worn a pair of glasses, we’ve already met./span/b/span/span/ppbrspan style=span style=spanWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over b150 countries/b access to a global platform of high-quality vision care products (such as /spanspanthe Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions/spanspan), iconic brands that consumers love (such as /spanspanRay-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa/spanspan), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as /spanspanSunglass Hut, LensCrafters, Salmoiraghi amp; Viganò and the GrandVision network/spanspan), and leading e-commerce platforms./span/span/span/pp /ppspan style=span style=spanJoin our global community of over b190,000/b bdedicated/b bemployees/b around the world in driving the transformation of the eyewear and eyecare industry./span/span/span/pp /ppspan style=span style=uDiscover more by following us ona href=https://www.linkedin.com/company/essilorluxottica target=_blank LinkedIn/a! /u/span/span/pp /pp /ppspan style=span style=bYour #FutureInSight with EssilorLuxottica/b/span/span/ppspan style=span style=Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible./span/span/ppspan style=spanspan style=bspan style=span职位描述/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=Job Description/span/b/span/span/span/pp /ptable cellspacing=0 class=Table style=border-collapse:collapse;border:nonetbodytrtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:1.0px solid black;padding:0.0cm 7.0px 0.0cm 7.0px;width:122.0px valign=toppspan style=spanspan style=bspan style=spanspan style=职位名称/span/span/span/bbspan style=span style=(/span/span/bbspan style=spanspan style=中英文/span/span/span/bbspan style=span style=)/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Position Title /span/span/bbspan style=spanspan style=（/span/span/span/bbspan style=span style=Chinese amp; English/span/span/bbspan style=spanspan style=）/span/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:1.0px solid black;padding:0.0cm 7.0px 0.0cm 7.0px;width:123.0px valign=toppspan style=spanspan style=span style=Customer Service Specialist, Call center/span/span/span/span/ppspan style=spanspan style=span style=span客服专员/span/spanspan style=span style=Arial#39;, sans-serif,/span/spanspan style=span电话/span/span/span/span/span/p/tdtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:1.0px solid black;padding:0.0cm 7.0px 0.0cm 7.0px;width:101.0px valign=toppspan style=spanspan style=bspan style=spanspan style=汇报对象/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Reporting to/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:1.0px solid black;padding:0.0cm 7.0px 0.0cm 7.0px;width:126.0px valign=toppspan style=spanspan style=span style=span客服副经理/span/span/span/span/span/ppspan style=spanspan style=span style=span style=Arial#39;, sans-serif(/span/spanspan style=span戴晓宾/span/spanspan style=span style=Arial#39;, sans-serif)/span/span/span/span/span/p/td/trtrtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:122.0px valign=toppspan style=spanspan style=bspan style=spanspan style=部门/span/span/span/bbspan style=span style=//span/span/bbspan style=spanspan style=职能/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Department / Function/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:123.0px valign=toppspan style=spanspan style=span style=Lens-Lens Commercial-EBN Commercial-Customer Service/span/span/span/span/p/tdtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:101.0px valign=toppspan style=spanspan style=bspan style=spanspan style=业务部门/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Business Unit/Section/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:126.0px valign=toppspan style=spanspan style=span style=Lens-Lens Commercial-EBN Commercial-Customer Service/span/span/span/span/p/td/trtrtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:52.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:122.0px valign=toppspan style=spanspan style=bspan style=spanspan style=直接下属/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Direct Reports/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:52.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:123.0px valign=topp /p/tdtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:52.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:101.0px valign=toppspan style=spanspan style=bspan style=spanspan style=工作范围/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Scope/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:52.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:126.0px valign=topp /p/td/trtrtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:46.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:122.0px valign=toppspan style=spanspan style=bspan style=spanspan style=成本中心/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Cost Center/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:46.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:123.0px valign=topp /p/tdtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:46.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:101.0px valign=toppspan style=spanspan style=bspan style=spanspan style=工作地点/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Location/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:46.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:126.0px valign=topp /p/td/trtrtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:122.0px valign=toppspan style=spanspan style=bspan style=spanspan style=制表时间/span/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=span style=Date of Profile/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:123.0px valign=toppspan style=spanspan style=span style=2023/spanspan style=span年/span/spanspan style=4/spanspan style=span月/span/spanspan style=11/spanspan style=span日/span/span/span/span/span/p/tdtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:101.0px valign=toppspan style=spanspan style=bspan style=spanspan style=批准人/span/span/span/bbspan style=span style=Approved by/span/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:126.0px valign=topp /p/td/tr/tbody/tablep /pp /ptable cellspacing=0 class=Table style=border-collapse:collapse;border:nonetbodytrtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:1.0px solid black;padding:0.0cm 7.0px 0.0cm 7.0px;width:471.0px valign=toppspan style=spanspan style=bemspan style=spanspan style=使命/span/span/span/em/bbemspan style=span style=//span/span/em/bbemspan style=spanspan style=职位——职位的目标和目的/span/span/span/em/b/span/span/span/ppspan style=spanspan style=bemspan style=span style=Mission/ Position Summary – Purpose and Objectives of the Role/span/span/em/bb /b/span/span/span/p/td/trtrtd style=border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:58.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:471.0px valign=topp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span按照公司的要求，准确、及时地完成客户的相关电话咨询、投诉处理等工作，保证客服工作的顺利开展。/span/span/span/span/span/p/td/trtrtd style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:471.0px valign=toppspan style=spanspan style=bemspan style=spanspan style=业务/span/span/span/em/bbemspan style=span style=//span/span/em/bbemspan style=spanspan style=职能的范围——主要专业领域/span/span/span/em/bbemspan style=span style=//span/span/em/bbemspan style=spanspan style=岗位职责/span/span/span/em/b/span/span/span/ppspan style=spanspan style=bemspan style=span style=Scope of Business / Function – Key Areas of Expertise/span/span/em/bb /bbspan style=span style=/ Responsibilities/span/span/b/span/span/span/p/td/trtrtd style=border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:75.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:471.0px valign=topp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif1./span/spanspan style=span按照业务处理流程的规定进行呼入电话接听工作，严格遵守服务规范及业务规范；/span/span   /span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif2./span/spanspan style=span与客户保持良好的沟通，保证信息传递的及时性和正确性；/span/span /span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif3./span/spanspan style=span准确及专业地处理有关客户的资料输入及整理；/span/span /span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif4./span/spanspan style=span对于已脱期和将要脱期的订单要及时主动告之客户；/span/span  /span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif5./span/spanspan style=span向公司反馈市场信息及建议，收集客户意见以便提高服务素质；/span/span                           /span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif6./span/spanspan style=span协调与其他部门的合作，并配合其他部门工作；/span/span/span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif7. /span/spanspan style=span上级主管安排的其他工作。/span/span/span/span/span/pp style=text-align:justify /p/td/trtrtd style=background-color:#0070c0;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:20.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:471.0px valign=toppspan style=spanspan style=bemspan style=spanspan style=横向职责/span/span/span/em/b/span/span/span/ppspan style=spanspan style=bemspan style=span style=Transversal Responsibilities/span/span/em/b/span/span/span/p/td/trtrtd style=border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:20.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:471.0px valign=topp /pp /p/td/tr/tbody/tablep /pp /pp /pp /pp /ptable align=left cellspacing=0 class=Table style=border-collapse:collapse;border:none;margin-left:10.0px;margin-right:10.0pxtbodytrtd colspan=2 style=background-color:#4f81bd;border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:1.0px solid black;padding:0.0cm 7.0px 0.0cm 7.0px;width:471.0px valign=toppspan style=spanspan style=bemspan style=spanspan style=任职资格/span/span/span/em/b/span/span/span/ppspan style=spanspan style=bemspan style=span style=Qualifications/span/span/em/b/span/span/span/p/td/trtrtd style=border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:60.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:138.0px valign=toppspan style=spanspan style=bspan style=span经验/span/span/bb /b/span/span/span/ppspan style=spanspan style=bspan style=Experience  /span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:60.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:333.0px valign=topp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span style=Arial#39;, sans-serif1/span/spanspan style=span年以上客户服务工作经验，有视光学背景尤佳/span/span/span/span/span/pp /pp /p/td/trtrtd style=border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:59.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:138.0px valign=toppspan style=spanspan style=bspan style=span技能/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=Skills/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:59.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:333.0px valign=topp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span沟通技巧/span/spanspan style=span style=Arial#39;, sans-serif: /span/spanspan style=span具备良好的电话沟通能力，能够用口头或者书面形式向他人分享观点、想法，解释事情、事实/span/span/span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span产品知识/span/spanspan style=span style=Arial#39;, sans-serif: /span/spanspan style=span了解依视路全产品/span/spanspan style=span style=Arial#39;, sans-serif; /span/spanspan style=span了解与依视路产品相关的视光知识/span/span/span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span投诉处理/span/spanspan style=span style=Arial#39;, sans-serif:  /span/spanspan style=span准时有效地处理客户投诉，提高投诉解决率，同时提升客户投诉处理满意/span/spanspan style=span度/span/span      /span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span系统管理/span/spanspan style=span style=Arial#39;, sans-serif: /span/spanspan style=span熟悉系统的每个模块及他们的运用，能够根据主管的指导和系统说明熟练操作/span/span/span/span/span/ppspan style=spanspanspan style=span style=span团队协作/span/spanspan style=span style=Arial#39;, sans-serif: /span/spanspan style=span和团队中的其他同事经常沟通，互帮互助协同工作，保持谦虚，包容他/span/span/span/span/span/span/p/td/trtrtd style=border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:59.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:138.0px valign=toppspan style=spanspan style=bspan style=span教育/span/span/bbspan style=//span/bbspan style=span资格认证/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=Education / Qualification / Certification/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:59.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:333.0px valign=toppspan style=spanspan style=span style=span中专以上学历/span/span/span/span/span/p/td/trtrtd style=border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;height:53.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:138.0px valign=toppspan style=spanspan style=bspan style=span语言/span/span/b/span/span/span/ppspan style=spanspan style=bspan style=Language/span/b/span/span/span/p/tdtd style=border-bottom:1.0px solid black;border-left:none;border-right:1.0px solid black;border-top:none;height:53.0px;padding:0.0cm 7.0px 0.0cm 7.0px;width:333.0px valign=topp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span普通话流利、口齿清楚；/span/span/span/span/span/pp class=MsoHeader style=text-align:justifyspan style=span style=text-justify:inter-ideographspan style=span style=span有一定英语基础/span/span/span/span/span/pp /p/td/tr/tbody/tablep /pp /pp /pp /pp /pp /ppspan style=span style=bspanOur Diversity, Equity and Inclusion commitment​/span/b/span/span/pp /ppspan style=span style=spanWe are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique./span/span/span/p