Customer Service Representative (1st Shift)

pstrongRequisition I/strongstrongD: /strong928512strong brStore #: /strongE02936 Ops - Cust Svc - TACOM brstrongPosition/strong: Full-Time brstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppIf you’ve worn a pair of glasses, we’ve already met./ppWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./ppOur unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions./ppJoin our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongGENERAL FUNCTION /strongem /em/ppThe Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems./ppstrongu /u/strong/ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong/pulliAssists customers telephonically and non-telephonically with service and support issues./liliResolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention./liliActs as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives./liliEnsures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations./liliUses courteous and professional language./liliWorks effectively in a team environment./liliCreates a win-win resolution to problems./li/ulp /ppstrongBASIC QUALIFICATIONS/strong/pulliHigh School or equivalent/liliAbility to produce quality and professional written correspondence with customers/liliAbility to demonstrate and perform basic math/liliCustomer service orientation/liliIntermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers/liliCommitment to providing resolution to customer issues on the first contact/liliStrong English comprehension and a good command of grammar/li/ulpstrong /strong/ppstrongPREFERRED QUALIFICATIONS/strong/pulliAssociate degree or higher/liliPrevious experience in a telephonic or personal customer contact position/liliLuxottica Retail store/field experience/li/ulpPay Range: 18.81  - 26.04 /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p