Customer Service Representative

pstrongRequisition I/strongstrongD: /strong929170strong brStore #: /strongE06025 Customer Service MIDSL brstrongPosition/strong: Full-Time brstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppIf you’ve worn a pair of glasses, we’ve already met./ppWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./ppOur unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions./ppJoin our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongGENERAL FUNCTIONbr/strongemThe primary focus of this position is to act as representative of Midland Optical. To provide top quality service to our customers. Duties in this position are usually repetitive, requiring medium to high analysis and use of individual judgment. Specific duties for this position include answering phones, taking orders, assisting customers with inquiries and following through on customer inquiries. Supervision ranges from close to general./em/ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong/pulliPerform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed./liliEngage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions./liliProvide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth./liliResolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention./liliAnswer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary./liliServe as a positive role model, demonstrating continuous improvement and supporting company objectives./liliEnsure productivity and quality standards are met to exceed customer expectations./liliUse courteous, professional language and work effectively within a team environment./liliTroubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions./liliInvestigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories./li/ulpstrongBASIC QUALIFICATIONS/strong/pulliHigh school diploma or equivalent preferred./liliPrevious customer service experience or relevant training./liliStrong communication skills, including the ability to write and comprehend short correspondence./liliProfessional and courteous demeanor in customer interactions./liliBasic math proficiency and ability to multitask effectively./liliStrong judgment and decision-making skills./liliBasic proficiency in Microsoft Office (Word, Excel, Outlook)./liliKeyboarding skills, including 10-key and typing speed of 35-40 WPM./li/ulpstrongPREFERRED QUALIFICATIONS/strong/pulli2-4 years of customer service experience./liliExperience in a telephone or direct customer contact role./liliABO Certification/li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p