After Sales Service Associate, Dallas

The Team: The Hermès Dallas Boutique opened in 1985 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity: The After Sales Service Associate within the After Sales Service Department is responsible for receiving and overseeing Hermès customer-owned merchandise (COM) across all métiers. In this role, you will provide exceptional after sales service by analyzing products, identifying the repair need and possibilities, and orchestrating all elements related to the after sales process, including the appropriate repair process, lead times, cost associated, tracking, follow up with craft shops and métiers in Paris, vendors, and clients, and closure of final delivery of repairs. This role will serve to consistently provide a high level of...

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