Internship – Client Service Support Intern Knokke

Main Responsibilities: Guest Experience & Services: Act as the client’s first point of contact, embodying Hermès’ values by conveying warmth, courtesy, elegance, and simplicity at all times. Contribute to managing main floor traffic by greeting clients, identifying their needs, and directing them to the appropriate floor or sales associate. Develop skills in providing bespoke, high-touch hospitality, working closely with the sales team to ensure an elevated and memorable client experience. Assist clients with confidence, offering accurate directions supported by an evolving knowledge of the store layout and surrounding neighborhood. Participate in storytelling initiatives, learning to share the heritage, craftsmanship, and history behind our creations. Inform clients proactively and transparently (regarding store traffic, animations, Le Monde d’Hermès, etc.). Use the appropriate in-store tools to respond efficiently and accurately to client needs. Sales: Bu...

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