Retail Manager

Overview

The Tiffany Retail Manager will effectively lead, develop, and support the sales team members of a store to meet and/or exceed sales plans and profitability targets. The Tiffany Retail Manager is a dynamic, attentive, and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Retail Manager is the sales leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic, and engaged employees who are sales plan achievers.
 

Key Accountabilities

Fiscal Accountability

• Deliver profit plan sales and profitability targets.
• Demonstrate favorable/positive audit control results.
• Demonstrate favorable Return on Investment on all major investments.
• Ensure all day-to-day activities support the key retail strategies and current initiatives to drive the success of various types of business.
• Effectively manage and motivate staff through Achieve system utilization.

Sales Strategy and Business Development

• Ensure that stores achieve sales plan and profitability targets
• Utilize various reports to provide sales analysis and develop sales strategies 
• Develop action plans with each store to increase sales opportunities, sales growth and conversion rates
• Partner with store supervisors to identify and develop plans for existing and new TR customers including events and outreach opportunities. 
• Develop and manage client development activities for self, supervisors and all sales professionals

Store Operations

• Ensure proper functioning of all sales support systems and that store is properly maintained
• Conduct frequent visits to stores and spend time with the sales staff to evaluate and rectify needs and issues

Talent Management

• Provide ongoing feedback and coaching for direct reports and sales professionals on communications and teamwork
• Ensure that all policies and procedures are being communicated and followed
• Foster teamwork and motivate staff
   

Required Qualifications

• University Graduate or more
• Over 10 years in sales including 5 years management experience within a retailer (Luxury retailer experience is preferred)
• Proficient Korean and English skills
• Computer skills (MS Office)
• Good communication skill
• Driven, energetic and independent
• Strong negotiation skills with excellent verbal and written communication and interpersonal skills
   

Preferred Qualifications

• Working experience in global organization
• Jewelry & Watch industry experience is preferred
• Solid knowledge base on gemstone, jewelry, and timepieces – GIA Certification is a plus