Digital Client Assistant - Brazil

Skills Minimum 3 years of retail, customer service, or hospitality background required. Comfortable with Digital Tools: Confident using technology and digital communication tools (e.g., WhatsApp, email, chat, CRM) and able to quickly learn and adapt to new systems and processes. Drive sales and conversionby qualifying leads, handling objections, recommending relevant cross-sell/upsell opportunities (where appropriate), and confirming clear next steps. Ensure compliance and risk controls in line with industry requirements, including data privacy, consent management, accurate record-keeping, and adherence to regulated communication standards; complete address verification prior to shipment. Maintain composure and professionalism during escalations, demonstrating resilience and effective de-escalation with frustrated clients. Own issue resolution end-to-end, diagnosing problems, leveraging internal resources, and coordinating with relevant teams to deliver timely, accurate outcomes. Adapt quickly to change, including adopting new tools, product updates, and evolving processes and policies. Communicate clearly and appropriately by channel (chat, email, video/phone), maintaining a professional tone and minimizing ambiguity. Conversational English is required; additional languages are a