Senior Manager, Regional Operations

Skills and Competencies: Strong operational expertise across boutique operations, including processes, systems, controls, inventory, and facilities, with the ability to teach and reinforce standards at scale Proven ability to train, coach, and enable leaders and teams, using clear expectations, structured reinforcement, and a train‑the‑trainer approach Ability to translate policies, SOPs, and system changes into clear, practical, and trainable ways of working Strong diagnostic skills to identify execution gaps, capability needs, and root causes of non‑compliance, and address them through targeted training and guidance Ability to build trusted relationships with boutique and regional leadership while maintaining consistent operational and compliance standards Strong communication skills, including the ability to clearly explain requirements, provide instruction, and adjust messaging for different audiences Ability to organize, prioritize, and manage time effectively in a fast‑paced, multi‑site environment High level of judgment, professionalism, and discretion when supporting audits, escalations, and sensitive operational issues Ability to synthesize regional insights and field feedback to improve SOPs, systems, operational guidance, and training materials Requirements: 7+ years of retail operations experience, including regional and/or multi‑store responsibility, with a strong operational and training Demonstrated experience training leaders and teams on operational standards, systems, and controls Strong interpersonal, communication, organization, and follow‑through skills Willingness to adhere to and reinforce all company policies, procedures, regulations, and standards Ability to work varied hours, including nights, weekends, and holidays as needed Willingness and ability to travel as required to support regional boutiques