EMEA Client Service Center

Education and Experience: Bac+3 required from a higher education institution. Minimum of 5 years' previous experience in luxury (retail, hotel, or concierge) leading and managing a team, ideally in a client service center. Languages: Outstanding communication skills (written and verbal C2) in English, plus proficiency in at least one of the following: French, German, Italian, Spanish, Dutch. Skils associated: Performance Management — drives results through clear goals, metrics, and accountability People Development — grows talent through coaching, continuous feedback, and career progression Coaching — the core tool of any strong people manager, enabling daily impact on the team Results-oriented — keeps the team focused on outcomes, not just activity Clear client-first mindset — embeds the customer at the center of every team decision and priority  Strong sales negotiation & clienteling — directly drives revenue and elevates the client experience Outstanding communication (written/verbal) — essential for aligning the team, managing up, and influencing stakeholders Collaboration — a team leader multiplies impact through others, not alone Ability to identify/implement improvements — captures the process improvement and doer mindset in one Impact Driven — ensures effort translates into meaningful, measurable outcomes Priority Management — keeps the team focused on what matters most to hit targets Business Acumen — enables smart commercial decisions, reading performance data, and understanding the broader market context