IS&T Workplace Operations Senior Specialist

Bachelor’s or Master’s degree in information technology, Engineering, or related fields; Advanced degrees or certifications (e.g., ITIL, Microsoft, Apple) are a plus; 10+ years of experience in Digital Workplace, end-user computing and IT operations support roles; Analytical mindset with attention to detail and ability to simplify complexity; Strong communication skills to bridge technical and end-user stakeholders; Proactive attitude, autonomy, and ability to manage multiple priorities; Proactive, solution-oriented approach and commitment to continuous improvement; Fluent in English and Italian (spoken and written). Technical Skills Advanced expertise with Windows environments, including deep troubleshooting and configuration capabilities. MacOS proficiency is highly desirable; Mastery of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) with experience in governance, advanced troubleshooting, and performance optimization; Strong experience with MDM/EMM tools, preferred Workspace ONE; Solid understanding of corporate networking (LAN/WAN, VPN, Wi‑Fi, Active Directory) with ability to collaborate on architectural decisions; Expertise in videoconferencing and meeting-room technologies used in luxury corporate settings; Solid understanding of endpoint security and compliance frameworks.