Fendi LVMH
Client Advisor
About the role
RESPONSIBILITIES
Sales Performance
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Engage in upselling, cross selling and multiple selling for all product categories
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Monitor individual sales and achieve performance target and KPI
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Provide customer feedback on products, especially newly launched products
Client Management
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Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
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Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
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Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
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Perform store duties as assigned by team leaders and management
Store Management
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Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
Store Maintenance
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Maintain a safe and clean store environment and implement daily housekeeping duties
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Maintain proper visual merchandising according to company guidelines
Others
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Provide meaninful suggestions on improvement of internal processes and workflow
REQUIREMENTS
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Minimum 2 years of related experience in Fashion/High End Luxury industry
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Good grooming standard
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Strong selling skills are necessary
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Bilingual with the ability to speak third language an added advantage
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Passionate in high-end luxury goods and willing to commit the retail hours
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Knowledge in operating retail management system
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Able to manage and prioritizing work to meet commitments aligned with organizational goals
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Able to work effectively and responsibly to deliver upon results required by management, while under pressure
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Team player; able to work collaboratively with others