Sr. Manager- CRM

​Events & Activations  ​Support with execution of client events and activations in the boutiques designed to drive retention, acquisition, and lifetime value.  ​Curate invitation lists strategically based on client segmentation, purchase history, and future potential.   ​Lead highly personalized outreach initiatives, ensuring thoughtful pre- and post-event follow-up to maximize engagement.   ​Track and analyze event performance, including sales generation, client retention impact, and new client conversion metrics.   ​PROFILE:  ​You have significant experience of at least 5 years in CRM, digital marketing, and/or client management, in collaboration with external partners.  ​Strong sensitivity to customer experience and personalization of customer relationships. Ability to coach elevated client engagement and luxury communication behaviors  ​Solid analytical skills and proficiency in CRM systems, salesforce, and data tools Exposure to Salesforce Marketing Cloud or comparable solutions is essential. ​ Technical proficiency in CRM systems, Excel, and PowerPoint   ​Demonstrable experience leading outreach strategies and managing campaign execution across customer channels/touchpoints.  ​Proactive and eager to participate in innovative projects and work cross-functionally.  ​Good understanding of omnichannel environments and retail.  ​Fluent English is essential.