Retail Excellence Director

Qualifications: Over 10 years in leadership experience in luxury retail operations, preferably in premium watchmaking or comparable categories. Proven track record of elevating operational performance and delivering large-scale process improvements. Strong business acumen paired with analytical skills to interpret complex operational data and craft actionable strategies. Exceptional organizational, interpersonal, and communication skills with the ability to influence at all levels. Deep passion for luxury hospitality, client experience excellence, and the ability to inspire and engage diverse teams. Demonstrated agility in a fast-paced, innovation-driven environment, with unwavering commitment to brand values. Travel 30-50%