Customer Solutions, CSC (Title: Assistant Manager or Specialist)

KEY REQUIREMENTS / QUALIFICATION AND SKILLS:   Required: Around 3 years of experience to build and manage Call Centre solutions, especially the well-known products such as; Salesforce (Sales Cloud, SFB2C, Salesforce Core) Experience to manage payment services (Credit Card (bonus payment, instalment payment,,), Bank Transfer, Cash on Delivery, Alternative Payment (PayPay, Rakuten Pay, Paidy, Pay-easy, Apple Pay, Google Pay..) Experience to work closely with teams managing Client Services, Digital Retail, Client Development Troubleshooting skill (e.g. check system log to analyse system error) Language: Business level of Japanese and English (Strong communication and presentation skills with both languages) Customer-oriented mindset Preferred: Experience to utilize the well-known integration products such as; Mulesoft, LINE API, Open Search Experience to support telephony solution which is integrated with Call Centre solutions such as; Genesys Experience to support B2C Retail, Omni-channel Project management skill and tools such as; Atlassian products (Confluence, Jira, Xray) Experience to work in multi-cultures and diversity work environment