Digital & Client Services Manager

We are open to two distinct profiles for this role. You may be a digital commerce or eCommerce professional with at least five years of progressive experience in digital retail or omnichannel operations, with a demonstrated ability to drive commercial performance through digital channels. You are analytically minded, commercially curious, and comfortable contributing to stakeholder conversations across a complex, matrixed organisation. Equally, you may be an experienced Store Manager or senior retail leader from a luxury or premium environment who is genuinely fascinated by the digital and omnichannel space. You understand the client journey intimately, you have led large commercial teams with confidence, and you are actively building your digital knowledge through exposure, study, or hands-on curiosity. For the right candidate, the technical digital component of this role can be developed. In either case, you bring strong commercial instincts, a client-first mindset, and the capability to lead a team of 24. Experience in luxury or premium retail is highly advantageous.