E commerce Operations Assistant

Ideally, you would have previous experience in e-commerce operations, customer service, order management, or a related operational role Soft skills that align with our values: Create Passionately: Genuine interest in digital operations and innovations to deliver a premium online customer experience Lead with Audacity: Strong problem-solving skills, with the ability to remain calm under pressure and a proactive mindset to help prevent recurring issues Excel for Ultimate Luxury: Strong attention to detail with a high level of accuracy and ownership Well-organised with the ability to prioritise and manage multiple tasks effectively Craft Together with joy: Excellent communication skills and ability to build effective relationships across cross-functional and virtual teams Hard Skills: Previous experience in e-commerce operations, customer service, order management, or a related operational role. Experience working across multiple stakeholders in a cross-functional environment. Exposure to luxury, fashion, beauty, or retail industries is desirable. Degree in Business, Marketing, or a related field preferred. Proficient in using e-commerce and operational systems, including SAP, Salesforce, or similar platforms. Comfortable working with multiple systems and understanding end-to-end operational processes. Good working knowledge of Excel and ability to work with data for reporting and issue tracking. Able to troubleshoot operational or system-related issues and coordinate follow-up with relevant teams.